C1 English Cold Calling Agents

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, customer experience, and support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, operating as an extension of their internal teams to improve processes, outcomes, and productivity. The company’s success is strongly tied to its people-focused culture, emphasizing professional growth, collaboration, and long-term partnerships.
Role Description This is a full-time, hybrid role for C1 English Cold Calling Agents, based in Qesm El Maadi with some work-from-home flexibility. In this role, agents make outbound calls to prospects and existing customers to introduce products or services, qualify leads, and schedule appointments or follow-up actions. Daily tasks include following call scripts, handling objections professionally, recording accurate call notes in CRM or tracking systems, and meeting or exceeding call volume and conversion targets. Agents are expected to maintain a high standard of customer experience, communicate clearly in English, collaborate with team leaders, and participate in regular coaching sessions to improve performance.
Qualifications

• Strong spoken and written English skills at C1 level, with clear pronunciation and confident phone communication.
• Experience in outbound calling, telesales, or customer support, including handling objections and closing opportunities.
• Ability to follow structured call scripts while adapting to different customer profiles and needs.
• Comfort using CRM tools or call-center systems to log interactions, update records, and track performance.
• Solid active listening, interpersonal, and problem-solving skills to build rapport and address customer concerns.
• Resilience and persistence in high-volume calling environments, with a target-oriented mindset.
• Strong time management and organizational abilities to manage queues, callbacks, and daily priorities.
• High level of professionalism, ethical conduct, and respect for diverse backgrounds and cultures.
• Ability to work effectively in a hybrid model, coordinating between office-based and remote work as needed.
• Previous experience in international customer-facing roles or BPO/contact center environments is an advantage.
• High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.