C1 German speaking Customer Support representative

Join our fast-growing company as a C1 level German-speaking Customer Support Representative, fluent in German C1 and English B1 level. In this role, you will be the direct point of contact for customers in Germany, helping them with questions about their orders, resolving issues like delayed shipments or damaged products, and making sure every customer interaction is handled professionally and efficiently. You'll work by phone, email, and chat, and will be part of a growing international team supporting a fast-paced online retail environment.

It’s a freelance, fully remote, full-time position! You don’t need to waste your time or money commuting to an office — you can work comfortably from home.

Start date: 19.10.2026

Schedule:

Working days: 5 days working and 2 off; (Sunday is always off and second day off is shifting - schedule is created a week in advance).

Working hours: 8am - 5pm CET, 9am - 6pm, 10am - 7pm or 11am - 8pm CET

At PEXLY you have great opportunity to get:

• Experience in an international company working with people around the globe.
• Loyalty bonus system for long-term work
• Training will be provided by the company and the client.
• 20 paid days of vacation, 10 paid days sick leaves per year.
• Management's attention, support, and motivation.

Responsibilities:

• Provide customer support via calls, emails, and chats. (Note: currently calls are only outbound (to confirm the order, etc.) but it is possible that inbound will be added in the future.)
• Answer general and order-related questions such as standard Customer Support related to future, existing, or past orders, such as advising, modifying, or canceling orders, shipment delays, incomplete or wrong orders, and damaged products.
• Handle customer complaints and provide appropriate resolutions;
• Escalate complex issues to the technical department;
• Report to senior management on customers' feedback, complaints, quality, etc.
• Perform other related CS tasks.

You are the perfect candidate if you:

• Are fluent in German writing and speaking (C1 level only)
• Have previous Customer Support experience
• Are comfortable with calls, client-oriented and attentive to detail, have active listening skills, problem solver, hard-working, team-player, strong motivation
• Have English B1 level
• Are super comfortable with calls, great communicator
• Have G-Suite knowledge
• Are committed and can work under stress
• Are a good communicator and team player

Tech Requirements:

Laptop with Windows 10 or 11, RAM 6GB, CPU i5, SSD 256GB, headset with microphone.

PEXLY is a global company. We empower businesses all over the world by providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!