Call Center Agent (Hybrid/Onsite)
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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CALL CENTER AGENT (ON-SITE or HYBRID)
Job Description
CALL CENTER AGENT (ON-SITE or HYBRID)
Job Description
- Outbound calls for surveys, lead generation, event invitations, and/or sales.
- Inbound calls to resolve customer queries or close lead/sales.
- Data entry to update customer relationship management (CRM) software.
- Respond to emails.
- Create reports using Microsoft Office and Google Drive.
- Meet service level agreements set forth.
- Perform other duties as assigned.
- Must be willing to work on-site in Batangas City.
- Excellent English communication skills.
- Typing Speed: at least 40WPM.
- Ability to work under pressure.
- Ability to multitask, prioritize and manage time efficiently.
- Customer orientation and ability to adapt and respond to different types of personalities.
- Intelligent.
- No BPO experience required; fresh graduates are welcome to apply.
- Full-time and long-term employment.
- Basic Salary + government-mandated benefits, Health benefits, leaves, bonuses, and other incentives.
- Salary will be based on: Skills, Attitude, Performance, and attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard, Monday to Friday, and Saturday as needed.
- Scholarship program duration: 8 to 10 days.
- Guaranteed monthly base pay: ₱15,500–₱18,000
- Performance-based incentives: up to ₱7,000/month
