Call Center Specialist

About OnsaFX

OnsaFX is a regulated brokerage firm, licensed by the Financial Sector Conduct Authority (FSCA) under license number 53192. Established in 2023, we’ve quickly become a leading brokerage in the African market and are now expanding globally. We focus on transparent trading, strong execution, competitive conditions, and long-term, risk-managed growth.

About The Role

We're growing our customer support team and looking for a Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, and deliver a professional, high-quality service experience. This is a fully remote position, ideal for candidates who are comfortable communicating fluently in English and Turkish and based in Dubai.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Resolve customer inquiries, complaints, and requests on the first call whenever possible
• Accurately log call details and outcomes in the CRM/ticketing system
• Follow call scripts, quality guidelines, and company procedures
• Escalate complex issues to the appropriate team when needed

Requirements

• Fluent English and Turkish, both spoken and written
• Based in Dubai
• Comfortable using headsets, dialers, CRM, and ticketing systems
• Patient, solution-focused, and able to handle pressure and difficult calls calmly
• Good listening skills and the ability to multitask (talking while typing/navigating systems)
• Experience as a call center specialist before

Nice to Have

• Fluency in additional languages
• Sector knowledge
• Strong organizational skills, self-management, and ability to adapt.

Benefits

• 100% remote work
• Training and development support
• Dynamic, international team environment
• Competitive Salary