Capacity Management Lead

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Capacity Management Lead is responsible for leading a team of Capacity Management Analysts who maintain and optimize provider scheduling templates within Epic Cadence to support patient access goals across Baylor Scott & White Health. This role serves as both a people leader and subject matter expert, overseeing Epic Cadence build activities, template governance, quality assurance, operational analytics, and access optimization initiatives. The Capacity Management Lead partners closely with operational leaders, physicians, clinic leadership, patient access teams, and Information Services to understand scheduling workflows, identify opportunities for improvement, and implement system enhancements that improve patient access and provider utilization. This individual also leads project planning, prioritization, resource allocation, and stakeholder communication while supporting the overall development and performance of the Capacity Management team. Essential Functions of the Role Serve as a functional and technical Subject Matter Expert on the application and Scott and White workflows. Apply good knowledge of the technology and enterprise processes. Unite closely with all teams to drive a holistic patient perspective. Test and document workflows, data collections, and end-user report details. Address technical issues related to the application. Consider vendor and internal stakeholder needs. Create, modify and track system build timely and effectively Create and execute test scripts for new system builds. Provide Application Help, Implement system updates and changes, and communicate those changes to super users and end users. Engage, manage, communicate and earn the care and respect of all stakeholders. Train and mentor Application Analysts. Head business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency. Assist IS managers and work with teams to know about Scott & White's policies, procedures, and operations. Translate these needs into specialized application specifications. Solve problems by studying business issues /requirements, examining both data and workflows and synthesizing key messages. Key Success Factors Epic Cadence Certification strongly preferred. 4+ years of progressively responsible experience supporting Epic Cadence, patient access operations, healthcare IT, or related functions strongly preferred. Experience performing Epic build, testing, implementation, and workflow analysis strongly preferred. Experience analyzing operational data and implementing process improvements strongly preferred. Advanced Epic Cadence application knowledge. Strong understanding of ambulatory scheduling workflows and provider template management. Demonstrated ability to lead teams and influence stakeholders across multiple departments. Strong analytical and problem-solving skills with experience using data to drive operational improvements. Knowledge of patient access and capacity management principles. Excellent verbal, written, and presentation communication skills. Ability to manage multiple projects and competing priorities simultaneously. Strong customer service orientation and relationship-building skills. Experience coaching and developing technical team members. Ability to translate complex operational needs into effective system solutions. Experience navigating large, matrixed healthcare environments. Wage Transparency The pay range for this position is $86,028.80 (entry-level qualifications) - $133,286.40 (highly experienced). The specific rate will depend upon the successful candidate’s specific qualifications and prior experience. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 3 Years of Experience CERTIFICATION/LICENSE/REGISTRATION - Epic Accreditation (EPICACRD) Epic Certification (EPICCERT)