We are seeking a highly motivated Care Coordinator to support our Care at Home team. This role provides operational and non-clinical care coordination support to providers delivering in-home and telehealth care to high-risk and medically complex members, including members recently discharged from the hospital.

The Care Coordinator supports the member journey from referral through outreach, scheduling, enrollment, ongoing care coordination, and program discharge. Core responsibilities include managing referrals and communications, maintaining provider schedules, coordinating efficient driving routes, preparing patient charts, obtaining medical records, and completing provider-directed follow-up tasks.

This position works closely with members, caregivers, providers, primary care offices, hospitals, facilities, health plans, and community partners. The ideal candidate is organized, proactive, comfortable with a high volume of calls and tasks, and able to manage multiple time-sensitive priorities while providing a positive member experience.

Our Values:

Put Patients First
Empower Entrepreneurial Provider and Care Teams
Operate with Integrity & Excellence
Be Innovative
Work As One Team

What You'll Do

Manage incoming Care at Home referrals from receipt through outreach, scheduling, enrollment, or final disposition, including reviewing referral information, maintaining accurate statuses, and documenting outcomes and barriers.
Conduct high-volume outreach to members and caregivers by phone, text, and other approved methods to explain the program, support enrollment, schedule services, confirm visits, and follow up on missed or unsuccessful outreach.
Coordinate initial, follow-up, urgent, in-home, and telehealth appointments while actively managing provider schedules by filling openings, backfilling cancellations, rescheduling missed visits, and supporting established visit goals.
Build efficient in-home schedules by reviewing member locations, provider coverage areas, travel time, and visit logistics to geographically cluster appointments and reduce unnecessary drive time.
Prepare patient charts, obtain and upload medical records, and maintain accurate member, referral, appointment, provider assignment, and program information in designated systems.
Monitor provider task queues and complete non-clinical, provider-directed care coordination tasks, including coordinating and tracking referrals, authorizations, medical-record requests, durable medical equipment, home health, labs, imaging, hospice, and other ordered services.
Manage incoming calls, messages, faxes, and electronic tasks, and communicate with members, caregivers, providers, primary care offices, hospitals, facilities, health plans, and vendors to support timely follow-up and closed-loop coordination.
Support post-discharge and transitional care workflows, hospital tracking, member status changes, and program discharges, escalating clinical concerns, urgent requests, unresolved needs, and barriers to the appropriate team member.
Maintain required operational trackers, participate in meetings and process-improvement activities, provide cross-coverage when appropriately trained, and meet established expectations for timeliness, schedule utilization, chart preparation, documentation accuracy, task completion, and member service.

This is a non-clinical role. Care Coordinators complete provider-directed coordination activities but do not independently provide medical advice, assess symptoms, interpret clinical results, or make treatment decisions. Clinical concerns must be escalated to the appropriate licensed clinical team member.

Qualifications

High school diploma OR GED
Experience using Microsoft applications such as Word, Excel and Outlook
Experience working in healthcare setting preferred
Experience with referrals, authorizations, medical records, or care coordination strongly preferred
Ability to manage multiple priorities in a fast-paced, high-acuity environment
BILINGUAL – Bilingual skills preferred, based on member population

You're Great for This Role if You Have:

Experience coordinating care for high-risk or medically complex members
Experience supporting post-discharge or transitional care workflows
Familiarity working closely with clinical providers and carrying out provider-directed coordination tasks
Strong organization skills and attention to detail
Ability to think critically and proactively identify barriers to care
A member-centered approach and strong communication skills

Environmental Job Requirements and Working Conditions

This is a full-time, remote position. Hours are M-F 8 A - 5 P PST.
The national target compensation for this position is $21.00 - $24.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Care Coordinator II - Care at Home

What You'll Do

Qualifications

Environmental Job Requirements and Working Conditions

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