Career Coach / Client Success Specialist

About the job

About WorkTipsProAt WorkTipsPro, we help people land high-paying PM roles they’ll love. Whether they’re pivoting into project management, aiming for their next PM role, or stepping into senior leadership, we guide them to stand out in today’s competitive market.

We reduce the stress of job searching. We rebuild confidence. tWe help people change their lives and their families’ futures for the better.

We are growing and looking for someone talented and client-focused to join our team. Someone who brings positive energy, warmth, and credibility in supporting our clients through their job search journey.

We’re a remote-first team that cares deeply about changing people’s lives. We value excellence, kindness, curiosity, ownership, and working smart with the help of AI. If you're excited about the future of work and the impact we’re making, you’ll feel right at home.

Basic Details

• Full time
• 100% Remote
• Supports US/Canada Eastern Time Zone

Responsibilities

You will be a core part of the WorkTipsPro delivery team, guiding mentees through a high-accountability, results-driven job search program. You will:

• Learn and master the WorkTipsPro Job Search Program, frameworks, and templates
• Mentor clients through each module and ensure they stay on track
• Follow up weekly with clients and send tailored weekly priorities
• Tailor resumes and complete job search applications
• Review and provide feedback on resumes, LinkedIn profiles, portfolios, and video introductions
• Execute networking strategies (incl. sending outreach messages to target companies)
• Conduct mock interviews and prepare clients for each interview stage
• Lead and participate in weekly office hours
• Track client metrics (applications, networking, social engagement) in Airtable
• Conduct onboarding calls, weekly check-ins, and support clients through roadblocks
• Encourage, motivate, and hold clients accountable with empathy and professionalism
• Prepare job search artifacts and assets as required

Expectations for This Role

This role sits in a fast-paced, high-growth environment with a high standard for delivery.To thrive here, you must embody our core values:

• Excellence: You don’t do average. You deliver high-quality work consistently.
• Kindness: You speak and act with warmth, respect, and care.
• Trust: You don’t take others’ kindness for granted, and you don’t take advantage — ever.
• Ownership: You move proactively without waiting to be told what to do.
• Curiosity: You ask questions, seek context, and keep improving.
• Client-Obsessed: You think deeply about how to better serve our clients.

This Role Isn’t for You If…

• You’re not detail-oriented and make frequent mistakes
• You need constant direction or hand-holding
• You avoid accountability or difficult conversations
• You struggle with direct, warm client communication
• You bring low energy to calls or coaching sessions
• You get overwhelmed by a fast-paced, high-volume environment

Requirements

Must-have

• Strong client-facing experience and the ability to build trust quickly
• Extremely high attention to detail
• Stable, fast internet for video calls
• Excellent verbal and written English skills
• Clear communicator with high emotional intelligence
• Comfortable doing structured, repetitive tasks like job applications and following detailed processes accurately
• Ability to work US/Canada Eastern Time Zone hours
• Flexibility to work evenings and weekends when needed

Nice to have

• Project Management experience
• Career coaching or job search coaching experience
• HR or recruitment background
• Resume writing experience
• Experience supporting North American clients
• Comfort using AI tools for research, writing, and analysis
• Tools We Use: Notion, Google Workspace, Airtable, LinkedIn, ChatGPT, Loom