Case Manager, Dean of Students Office, Student Affairs

About the Student Affairs Department

The University of Cincinnati’s Dean of Students Office is here to help students and their families navigate the college experience. Our team works to support the safety, well-being, and success of all Bearcats and assists students navigating personal, professional, and academic challenges during their time at UC.

Job Overview

The Case Manager, Dean of Students Office, serves as a key resource for students experiencing academic, personal, medical, or other barriers that affect their success and well-being. This position is responsible for triaging non-residential incident reports, applying the Higher Education Assessment Rubric, assigning cases based on risk and well-being review, and staff expertise, and providing goal-oriented, strengths-based, case management support. The Case Manager helps coordinate institutional responses for students in distress, makes referrals to appropriate campus and community resources, and contributes to a campus-wide culture of care through outreach, collaboration, and continuous improvement efforts.

Essential Functions

1. Review all student of concern incident reports and assess submitted concerns using higher education case management models and Assessment Rubric.

• Assign initial values to incident reports, asses level of need and support, create cases, and route cases to appropriate team members based on expertise and student need.
• Manage intake of students of concern through phone calls, walk-ins, email communication, student of concern reporting forms, and other referral channels.
• Support students of concern referred to the CARE Team who do not live on campus by identifying barriers to success and coordinating interventions that enhance holistic well-being.
• Develop individualized care plans and deliver strategic interventions for students navigating complex circumstances and varying levels of well-being.
• Serve as a resource for implementing referral recommendations from the university’s CARE Team and provide generalized case management support as needed.
• Connect students with the most appropriate campus and community resources and assist with care coordination across support systems.
• Provide crisis response and institutional support for students experiencing urgent or emerging concerns.
• Identify systemic student success gaps, strengthen referral networks, and recommend improvements that better support students. Review, assess, and improve the effectiveness of case management procedures, workflows, and practices.
• Contribute to proactive outreach and training efforts for faculty, staff, and student leaders on recognizing and supporting students of concern and distress.
• Help build and sustain a campus-wide culture of care through collaboration, education, and engagement initiatives.

2. Perform related duties based on departmental and institutional need. This job description may be changed at any time.

Required Education

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

Bachelor’s degree in social work, counseling, psychology, higher education, student affairs, public health, or a related field.

Physical Requirements/Work Environment

Application Process Information

Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.