Catering Call Center - Remote
- Salary
- $16–$18/hr
- Hiring from
- United States
- Work type
- Remote
- Posted
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Taziki's Mediterranean Café | Nashville, TN or Birmingham, AL
REMOTE POSITION | LOCAL CANDIDATES ONLY | IN-PERSON TRAINING REQUIRED
Important Requirements Before Applying:
- Location: Candidates must currently reside in the Nashville, TN, or Birmingham, AL, area.
- Training: This is a remote position; however, candidates must be available to attend required in-person training and occasional in-person meetings as needed.
- Experience: Previous experience in customer service, call center operations, catering coordination, restaurant order management, or a similar customer-facing role is required.
- Availability: Must be available to work Monday through Friday, approximately 8:00 AM–5:00 PM Central Time, with some schedule flexibility as business needs require.
Join the Taziki's Team!
Are you an experienced customer service professional who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment?
At Taziki's Mediterranean Café, we're looking for a Catering Call Center Rep who can deliver an exceptional guest experience while supporting our catering operations.
In this role, you'll be an important part of our catering team, helping guests place orders, coordinating delivery details, resolving concerns, and ensuring every catering experience reflects the quality and hospitality Taziki's is known for.
If you're detail-oriented, confident on the phone, comfortable managing multiple priorities, and passionate about great customer service, we'd love to hear from you!
Why You'll Love Working at Taziki's
- Remote work opportunity with a consistent weekday schedule
- No late nights or early mornings
- Collaborative, supportive team environment
- Opportunity to make a meaningful impact on our guests' experiences
- Daily pay option
Additional benefits for eligible employees:
- Medical, dental, vision, and disability insurance options
- Paid time off
- 401(k) program with employer match
What You'll Do
As a Catering Call Center Rep, you'll help ensure that our catering customers receive accurate, timely, and friendly service from their first interaction through order fulfillment.
Your responsibilities will include:
- Deliver outstanding customer service through professional, friendly, and efficient phone interactions.
- Manage a high volume of incoming calls while maintaining accuracy and attention to detail.
- Assist customers with catering inquiries, menu selections, order placement, and scheduling.
- Accurately enter and manage catering orders, including orders received through third-party platforms.
- Coordinate delivery schedules and communicate with restaurant teams to support successful order fulfillment.
- Track catering concerns, follow up with customers, and help resolve issues in a timely and professional manner.
- Recommend menu options, add-ons, and catering solutions based on customer needs.
- Identify opportunities to increase sales through thoughtful recommendations and suggestive selling.
- Maintain clear communication with customers, restaurant teams, and internal partners.
- Represent Taziki's values, hospitality standards, and commitment to quality in every interaction.
What We're Looking For
We're looking for someone who brings experience, professionalism, and a genuine passion for customer service.
Required Qualifications:
- Previous professional experience in customer service, call center support, catering coordination, hospitality, or a related role.
- Strong verbal communication skills and a confident, professional phone presence.
- Experience managing multiple customer requests, orders, or inquiries in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to multitask while maintaining accuracy and delivering excellent service.
- Comfortable using computers, online ordering systems, and multiple software platforms.
- Ability to work independently and remain productive in a remote environment.
- Strong problem-solving skills and the ability to handle challenging customer interactions professionally.
- Must be at least 21 years of age.
- Must reside in the Nashville or Birmingham area and be available for required in-person training.
Preferred Qualifications:
- Experience in restaurant catering, hospitality, or food service operations.
- Experience handling high-volume inbound customer calls.
- Familiarity with catering platforms, POS systems, or third-party ordering and delivery services.
- Experience with order coordination, scheduling, or customer issue resolution.
- Experience with suggestive selling or upselling.
Work Schedule & Location
Schedule: Monday–Friday, approximately 8:00 AM–5:00 PM Central Time. Hours may vary slightly based on business needs.
Work Arrangement: Remote, with required in-person training and occasional in-person meetings.
Location Requirement: Candidates must currently reside in the Nashville, Tennessee, or Birmingham, Alabama, area.
Physical Requirements
With or without reasonable accommodation:
- Standing and walking
- Reaching
- Carrying or lifting up to 30 pounds when performing in-person duties
Ready to Join Us?
We're excited to connect with experienced professionals who are passionate about delivering excellent customer service and supporting a growing catering operation.
To be considered for an interview, please complete both steps:
- Submit your application.
- Complete the following Culture Index survey:
Taziki's Mediterranean Café is an Equal Opportunity Employer.
Compensation: $16.00 - $18.00 per hour
Taziki's Café is a fast-casual restaurant brand with 110 locations in 18 states. Our menu is Mediterranean-inspired with a Southern flair, and our mission is to create an environment that combines modern Mediterranean fare with meaningful human connection. We are a family of big-hearted foodies committed to making an impact in our communities!
We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!
Our Values are at the heart of all we do.
Create CONNECTION: Be Caring & Engaging
Embrace CHALLENGE: Be Passionate & Urgent
Foster COLLABORATION: Be Respectful & Responsible
Prioritize DETAILS: Be Teachable & Disciplined
Stay FRESH: Be Intentional & Innovative
Taziki's Cafe is an Equal Opportunity Employer.
