Chapter Relations Manager

The Chapter Relations Manager supports effective chapter operations, volunteer leadership, and member engagement across ReMA's network of 18 chapters. Chapters are often where members experience ReMA most directly, and this role helps ensure chapter leaders have the resources, guidance, and support needed to deliver valuable local programs, meaningful connections, and a consistent member experience.

Working closely with the Senior Director of Chapter Relations, this position serves as a key partner to chapter leaders, helping them stay informed, prepared, and connected while advancing ReMA's mission and strategic priorities.

The Recycled Materials Association (ReMA) represents more than 1,700 companies in the United States and around the world that play a critical role in providing recycled materials to America's manufacturing industries. Based in Washington, DC, ReMA promotes safe, economically sustainable, and environmentally responsible recycling through advocacy, education, networking, and industry leadership.

Key Responsibilities

Chapter Operations & Support

• Serves as a primary resource for chapter leaders, providing responsive guidance, coordinating operational activities, and helping chapters navigate routine questions, requirements, and opportunities.
• Coordinates recurring chapter processes, deadlines, required submissions, meetings, communications, staff participation, and follow-up activities to support consistent chapter operations throughout the year.
• Leads administration of annual chapter dues and budget form processes associated with ReMA membership renewal, including communications, collection, tracking, reporting, and coordination with Membership and Finance.
• Maintains accurate chapter information across ReMA systems and platforms, including leadership records, webpages, event listings, and other chapter-related resources.
• Develops, maintains, and continuously improves operational tools and resources, including the Chapter Operations Calendar, Chapter Resource Hub, and other materials that support chapter and volunteer leader success.

Governance & Volunteer Leadership Support

• Supports annual chapter leadership transitions by coordinating timelines, communications, roster updates, onboarding activities, and related documentation to help incoming leaders start their terms informed, prepared, and ready to succeed.
• Maintains chapter governance records, leadership documentation, and organizational files to support compliance, continuity, and historical recordkeeping.
• Supports chapter governance processes and volunteer leadership initiatives, helping create a consistent and positive experience for chapter leaders across the organization.

Leadership Development & Training

• Supports the development and implementation of chapter leadership development and training programs in partnership with the Senior Director, General Counsel, internal subject matter experts, and external partners.
• Coordinates training logistics, communications, participant engagement, resource development, and ongoing program administration to support successful learning experiences for chapter leaders.
• Identifies opportunities to strengthen volunteer leadership effectiveness through training, educational resources, and sharing of best practices across the chapter network.

Chapter Scholarship Programs

• Supports ReMA's regional chapter scholarship programs through administration, communication, and coordination, helping chapters recognize and invest in the next generation of industry professionals.
• Develops and maintains scholarship guidance, templates, resources, and best practices that promote consistency, transparency, and effective program administration.
• Coordinates scholarship-related activities with Finance, Legal, chapter leaders, and scholarship recipients to help ensure programs are administered effectively and in accordance with organizational requirements.

Chapter & Volunteer Engagement

• Supports chapter and volunteer engagement initiatives through meetings, events, communications, volunteer recruitment efforts, and other activities that strengthen relationships among members, chapter leaders, and ReMA.
• Coordinates chapter requests for staff participation, guest speakers, organizational expertise, and other resources that help chapters deliver valuable programs and member experiences.
• Identifies and shares successful chapter practices, ideas, and resources across the chapter network, helping chapter leaders learn from one another and build on successes.
• Fosters communication and collaboration between ReMA chapters and national staff, helping ensure chapter leaders feel connected, informed, and supported.

The statements above are intended to describe the general scope and level of work being performed by individuals assigned to this position. They do not represent an exhaustive list of all responsibilities, duties, and skills required. ReMA reserves the right to modify, add, or remove duties as necessary to meet organizational needs.

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Four or more years of progressively responsible experience in chapter relations, volunteer management, association management, nonprofit management, leadership development, member engagement, or a related field.
• Understanding of chapter operations, volunteer leadership, governance practices, stakeholder engagement, and association management principles.
• Demonstrated ability to build trust and credibility with volunteer leaders, members, staff partners, and other stakeholders.
• Strong organizational, project management, communication, and relationship-building skills, with the ability to manage multiple priorities, exercise sound judgment, maintain confidentiality, and work effectively in a collaborative environment.
• Proficiency with Microsoft 365 applications and association management systems; experience with NetForum or a similar platform preferred. Curiosity and adaptability in learning new technologies, including generative AI tools, is a plus.

Work Environment & Travel Requirements

• Salary Range: $80,000 – $90,000
• Hybrid work environment with regular connection to ReMA headquarters in Washington, DC and participation in organizational activities as needed.
• Up to 25% domestic travel for chapter meetings, conferences, industry events, and volunteer leadership activities.
• Operates in a professional office environment and routinely uses computers, phones, videoconferencing technologies, and other standard office equipment.
• May extended periods of sitting or standing and occasional lifting of materials weighing up to twenty pounds.
• ReMA offers a comprehensive benefits package, including employer-subsidized insurance, generous 401(k) contributions, and professional development support.

Equal Employment Opportunity

The Recycled Materials Association (ReMA) is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ReMA does not discriminate on the basis of race, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other characteristic protected by applicable law.