ChatGPT & OpenAI Specialist — AI Agents, Skills, Integrations & Automation

ChatGPT & OpenAI Specialist — AI Agents, Skills, Integrations & Automation

Company: Mohammad Aljasem Law Firm & Legal Consulting Group

Location: ٍRemote

About the Role

We are seeking a ChatGPT & OpenAI Specialist to lead the implementation, development, and ongoing management of AI across our firm.

The successful candidate will build and maintain AI agents, reusable skills, connectors, knowledge systems, and automated workflows that support our legal, administrative, management, and marketing teams. This is a long-term role focused on making AI a reliable part of our daily business operations.

The role requires practical expertise in ChatGPT, Astra, the OpenAI ecosystem, and software development, with the ability to turn business requirements into working solutions and train employees to use them effectively.

Key Responsibilities

1. ChatGPT and OpenAI Implementation

* Develop and maintain an AI implementation roadmap aligned with the firm’s priorities.

* Manage the firm’s ChatGPT environment, including projects, custom GPTs, instructions, shared resources, and workspace permissions.

* Apply Astra, ChatGPT Work, Codex, and other appropriate tools according to availability and business needs.

* Select suitable models, reasoning settings, and tools based on accuracy, speed, reliability, and cost.

* Evaluate new capabilities and introduce improvements that deliver measurable business value.

2. AI Skills and Reusable Workflows

* Create, configure, test, and maintain reusable AI skills, including SKILL.md files and supporting resources.

* Convert internal procedures, approved templates, brand guidelines, and recurring tasks into standardized workflows.

* Maintain a central collection of skills, prompts, instructions, and templates with version control and clear documentation.

* Ensure these resources remain accessible to authorized employees and can be maintained as staff, tools, and requirements change.

3. AI Agents and Agent Coordination

* Build specialized AI agents for research, document processing, administration, reporting, client service support, and marketing.

* Design workflows that allow agents to coordinate tasks using approved tools and relevant information.

* Define each agent’s responsibilities, access permissions, approval requirements, and escalation procedures.

* Test agent performance, monitor failures, and continuously improve output quality and reliability.

4. Connectors, Plugins and Integrations

* Configure and maintain supported connectors, apps, plugins, MCP servers, APIs, and webhooks.

* Integrate AI workflows with monday.com, email, calendars, document storage, CRM, case management, and other business systems.

* Develop custom integrations where existing connectors do not meet the firm’s requirements.

* Manage authentication, service credentials, synchronization, connection failures, and changes to third-party services.

* Identify which requirements can be handled within ChatGPT and which require APIs, custom software, or external platforms.

5. Knowledge Management and Legal Workflows

* Organize approved legal references, internal procedures, templates, and business information into searchable knowledge resources.

* Implement retrieval-augmented generation (RAG) and related retrieval tools where appropriate.

* Develop workflows for document extraction, comparison, summarization, translation, drafting, and reporting.

* Build legal monitoring processes based on official sources, particularly the Kuwait Al-Youm Official Gazette.

* Maintain source references, publication dates, and retrieval dates, and establish verification procedures.

* Ensure legal outputs are reviewed by qualified staff before they are approved or relied upon.

6. Business Automation and Internal Tools

* Automate recurring reports, reminders, task routing, administrative processes, and approved follow-up activities.

* Develop internal applications and scripts using suitable programming languages, OpenAI APIs, and automation platforms.

* Implement monitoring, logging, error handling, recovery procedures, and appropriate approval controls.

* Maintain deployed solutions and update them as business requirements evolve.

7. Development of the Existing “Legal Engineering Center” Platform

As part of the role, take responsibility for developing the firm’s existing Legal Engineering Center platform into a reliable operational tool.

The platform includes an Arabic text and voice conversation interface, with interactive circles representing departments such as cases and hearing schedules, consultations, office operations, employees, email, statistics, and social media.

Responsibilities include:

* Assess the existing platform and prepare a phased development plan.

* Build an OpenAI-powered Arabic text and voice assistant that understands requests, opens the relevant section, retrieves authorized information, and explains the data currently displayed.

* Implement real-time voice interaction, interruption handling, and continuity of conversation.

* Connect directly and reliably to monday.com boards, clearly displaying the source and last update time of information.

* Handle unavailable connections, failed requests, outdated data, and synchronization issues.

* Improve the desktop and mobile experience, including keyboard behavior, conversation elements, voice controls, circle animations, and transitions between sections.

* Support Arabic right-to-left layouts, with particular attention to the iPhone user experience.

* Test on actual devices and browsers, deploy approved releases, and deliver integration, operation, and maintenance documentation.

8. Content, Media and Social Media Workflows

* Develop AI workflows for written content, images, presentations, voiceovers, and video production through supported tools and integrations.

* Create reusable skills that preserve the firm’s approved branding, tone, visual identity, and production standards.

* Implement authorized integrations for Instagram, Facebook, LinkedIn, X, TikTok, and WhatsApp Business, according to each platform’s capabilities.

* Connect content preparation, review, scheduling, publishing, and performance reporting.

9. Security, Quality and Business Continuity

* Protect client and firm information through appropriate access controls, secure credential management, and activity logs.

* Require clear user approval before any function sends a message, publishes content, or changes data.

* Establish checks for inaccurate outputs, unsupported claims, unauthorized actions, and automation failures.

* Maintain version history, backups or exports where supported, change records, and handover documentation.

* Monitor subscriptions, API costs, credits, and usage, and recommend improvements to efficiency.

10. Employee Training and Ongoing Support

* Train employees to use ChatGPT, AI agents, skills, and connected tools effectively.

* Prepare practical user guides and departmental procedures.

* Troubleshoot issues and provide ongoing technical support.

* Work with management to prioritize improvements and measure adoption, time saved, and output quality.

Required Qualifications

* Proven experience implementing business solutions using ChatGPT and the OpenAI ecosystem.

* Practical familiarity with Astra and advanced ChatGPT workflows.

* Experience building AI agents, reusable skills, custom assistants, and automated workflows.

* Strong knowledge of OpenAI APIs, tool calling, connectors, MCP, authentication, and integration troubleshooting.

* Demonstrated experience developing web applications and working with databases.

* Proficiency in relevant technologies such as JavaScript, TypeScript, or Python.

* Experience with real-time voice applications and monday.com APIs.

* Strong prompt and context design skills, including structuring instructions and reference materials.

* Ability to test, document, deploy, and maintain reliable systems.

* Understanding of confidential data handling and access permissions.

* Ability to support Arabic and English workflows and explain technical concepts to nontechnical employees.

How to Apply

Please email the following to info@maljasem.com:

* Your CV.

* Links to relevant projects that can be reviewed.

* A brief explanation of your technical contribution to each project.

* Examples of agents, skills, integrations, or automations you have built and maintained.

Email subject: Application — ChatGPT & OpenAI Specialist

Shortlisted candidates may be asked to demonstrate a working solution and explain how they maintain its accuracy, security, and long-term operation