Chief Operating Officer (Marketing, PR Agency)

IBMC is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer. Our client specializes in PR delivery, media execution, and content production for international markets , driven by a culture of high performance and execution excellence. We are looking for a strong operator to take full ownership of day-to-day business execution across the group. The COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality. This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment. Responsibilities: Operational Leadership & Execution Own daily operations across PR, media, content, client delivery, and internal support teams. Translate leadership direction into clear operational plans, timelines, and execution priorities. Ensure work is delivered on time, within scope, and at expected quality standards. Act as the escalation point for operational issues and delivery risks. Project Management & Client Execution Oversee project planning, prioritization, and execution across all client accounts. Support or directly manage key client relationships when needed. Ensure smooth handover from sales to delivery teams. Manage risks, dependencies, and changes in scope. Process & Scalability Management Review existing workflows and identify inefficiencies or execution gaps. Design, document, and implement practical SOPs for core functions: Client onboarding and handover from sales PR execution, media placement, and reporting Content and media production workflows Account management and client communications Internal admin, finance, and HR coordination Ensure SOP adoption and consistent execution across teams. Systems, Tools & Reporting Implement and manage operational tools (project management, CRM, reporting, collaboration). Improve visibility through simple dashboards and tracking systems. Drive light automation to reduce manual work and improve turnaround time. Ensure teams use tools correctly and consistently. Cross-Function Alignment Work closely with the CRO to align sales promises with operational capacity. Ensure smooth client handover from sales to delivery. Provide feedback on pricing, scope, and capacity constraints. Support client retention through strong execution and delivery discipline. Financial & Resource Oversight Track team utilization, workload, and delivery capacity. Support finance with invoicing coordination, cost tracking, and operational budgeting inputs. Identify cost leaks and inefficiencies within operations. People & Team Management Manage team leads and key individual contributors across operations and delivery. Set clear expectations, priorities, and accountability. Support hiring, onboarding, and performance management with HR. Build a culture of ownership, discipline, and continuous improvement.