Chief Technology Officer

Description

Location: Hybrid

Job Type: Full-time

Job Classification: This is an exempt position under the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay.

Our Mission:

Our mission is to drive financial wellness in healthcare organizations so more patients can receive the care they need.

Our Vision:

Our vision is a future where we help healthcare organizations thrive in a complex ecosystem by clearing a path to financial health.

Our Culture:

We are committed to creating a workplace where every member feels valued, empowered, and inspired to contribute their best. Together, we will foster a culture that promotes work-life balance and celebrates community engagement, personal achievements, milestones, and special occasions.

Values:

• Integrity – We do what’s right, no matter what.
• Innovation – We use a harmonious blend of data, tech, and a human-centric approach.
• Compassion – We understand the stress of healthcare organizations and their patients.
• Determination – Our mission is our guiding force.
• Partnership – We build enduring relationships through listening, communication and accountability.
• Dignity– We have significant pride in each other and our work.

Job Summary:

The Chief Technology Officer provides executive leadership for PC3’s technology strategy and operations, including cybersecurity, artificial intelligence (AI), enterprise systems, and the technology infrastructure that supports PC3’s data and analytics capabilities. As a member of the executive leadership team reporting directly to the Managing Partner, this leader is responsible for the strategic direction, governance, and oversight of PC3’s technology ecosystem, AI initiatives, and cybersecurity program.

This role partners with executive leadership, the Chief Data & Analytics Officer, and clinical, operational, and business teams to use technology, data, and AI to strengthen PC3’s services, improve internal operations, and support growth. The Chief Technology Officer oversees the development of secure, reliable, and scalable technology solutions, including AI-enabled products for PC3’s clients, while maintaining high standards for security, compliance, and client service.

Supervisory Responsibilities:

This position currently has no direct reports but will be responsible for building and leading the technology team as PC3 grows.

Duties/Responsibilities:

Technology Strategy and Executive Partnership

• Develop and execute PC3's enterprise technology strategy and multi-year roadmap in support of organizational priorities and growth.
• Advise executive leadership on technology investments, digital transformation, cybersecurity risks, and strategic opportunities.
• Evaluate emerging technologies and healthcare industry trends to strengthen PC3’s service offerings and competitive position.
• Develop and oversee technology budgets, capital planning, resource allocation, and build-versus-buy decisions.
• Represent PC3’s technology capabilities and strategy with clients, prospective clients, and strategic partners, as appropriate.

AI Strategy and Product Development

• Develop and lead PC3’s AI strategy, applying artificial intelligence, machine learning, and automation across business operations and service offerings.
• Partner with the Chief Data & Analytics Officer on model development and validation, and with physician advisors, clinical, operational, and business leaders to develop technology-enabled solutions that support revenue cycle optimization, utilization management, denials prevention, and clinical documentation integrity.
• Lead the development of AI-enabled products from concept and business case through design, testing, pilot, implementation, and commercialization.
• Collaborate with executive leadership on product strategy, market opportunities, pricing, and commercialization plans.
• Monitor product accuracy, adoption, client impact, and return on investment, including physician oversight where clinical applications are involved.

Cybersecurity and Information Security

• Lead PC3’s enterprise cybersecurity and information security programs, including policies, standards, and practices that protect organizational systems, client information, and PHI.
• Ensure compliance with HIPAA, HITECH, applicable privacy regulations, contractual obligations, and relevant frameworks, including NIST and SOC 2.
• Oversee risk assessments, vulnerability management, threat monitoring, and incident response, including investigation, recovery, and post-incident reviews.
• Oversee identity and access management, including role-based access, privileged access, multifactor authentication, and periodic access reviews.
• Maintain disaster recovery and business continuity plans, including periodic testing.
• Promote security awareness through cybersecurity and HIPAA training.

Technology Operations and Vendor Management

• Provide executive oversight of enterprise applications, cloud environments, infrastructure, integrations, and technology support services.
• Ensure systems remain secure, reliable, and scalable as operational and client needs evolve.
• Lead modernization initiatives that improve productivity, service delivery, and client experience.
• Monitor service performance, technology utilization, and expenditures.
• Evaluate, negotiate, and manage relationships with technology vendors and partners, including security reviews, service-level agreements, and Business Associate Agreement (BAA) requirements.
• Partner with the Chief Data & Analytics Officer to provide a secure, scalable cloud-based data platform that supports PC3’s analytics and AI capabilities.
• Oversee the technical integration of client EHR, revenue cycle, payer, and operational data sources.
• Ensure data systems meet security, privacy, and PHI protection requirements.

Governance and Risk Oversight

• Serve as a standing member of the PC3 Health Governance Committee and chair the Technology, AI & Cybersecurity Subcommittee.
• Oversee AI governance, including product validation, responsible AI practices, human oversight, and AI-related risk management.
• Report on technology performance, strategic initiatives, cybersecurity risks, and investment outcomes to executive leadership and governance stakeholders.
• Ensure appropriate security and access controls for PHI and client data, in partnership with the Chief Data & Analytics Officer.

Team Leadership and Change Management

• Build and lead technology capabilities across engineering, software development, cybersecurity, and product management as PC3 grows.
• Recruit, develop, and retain technology talent, and support succession planning.
• Lead change management for technology adoption, digital transformation, and process improvement.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement aligned with PC3’s mission and values.
• Other duties as assigned.

Requirements

Education and Experience

Required

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Healthcare Informatics, Business Administration, or a related field.
• 10+ years of progressive leadership experience in healthcare technology, information systems, or cybersecurity, including 5+ years leading enterprise technology functions or complex initiatives.
• Experience developing and deploying AI and machine learning solutions in a business or healthcare setting.
• Experience in HIPAA-regulated healthcare environments.
• Experience managing technology budgets, vendor relationships, and contracts.

Preferred

• Master's degree in Business Administration, Healthcare Administration, Information Systems, Computer Science, Cybersecurity, or a related field.
• Experience in healthcare consulting, revenue cycle management, physician advisory services, utilization management, or clinical operations.
• Experience developing and commercializing AI-enabled products, analytics, or automation solutions for healthcare clients.
• Experience with Databricks, Microsoft Azure, AWS, GCP, or comparable platforms.
• Experience leading distributed, remote, or hybrid teams.
• Certifications such as CISSP, CISM, HCISPP, CGEIT, PMP, AWS, Azure, or equivalent

Knowledge, Skills, and Abilities

• Ability to translate business priorities into scalable technology strategy, investments, and client-facing solutions.
• Experience leading software engineering, product development, cloud transformation, and systems integration initiatives.
• Knowledge of cybersecurity, privacy, risk management, and regulatory compliance.
• Understanding of AI strategy, responsible AI practices, and data platform architecture.
• Strong executive communication, strategic decision-making, and cross-functional collaboration skills.
• Demonstrated change leadership and team development.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.