Claim Operations Associate II/Translation Services

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.

Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.

Our field team members are located in every state in which we operate.

Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Claim Operations Associate II – Translation provides language translation and interpretation services to support claims operations and ensure effective communication with injured workers, providers, employers, and internal teams. This role translates claim-related documents and facilitates verbal communication while maintaining accuracy, confidentiality, and service excellence.

Essential Functions & Responsibilities

• Provide verbal interpretation services for claim-related calls, meetings, and communications.
• Assist claims professionals and business partners in communicating with non-English-speaking customers and stakeholders.
• Ensure translations are accurate, timely, and consistent with industry terminology.
• Document translated communications within claim management systems as required.
• Maintain confidentiality of sensitive claim and medical information.
• Collaborate with internal departments to support efficient claim processing and resolution.
• Meet established productivity, quality, and customer service standards.
• Participate in training, process improvement initiatives, and other departmental projects as assigned.

Qualifications

• Bilingual fluency in English and Spanish, both written and verbal.
• Strong communication and customer service skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office applications and business systems.
• Experience in insurance, workers' compensation, healthcare, or related industries preferred.

Great American ’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday –Thursday, with the fourth day determined by business needs.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.

Company:

SCI Summit Consulting, LLC

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

About Us

Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities. We provide independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service.

Currently serving more than 7,000 independent agents and 31,000 policyholders across 17 states in the South, Midwest, and Mid-Atlantic, we’re growing with more states coming soon.

Our strength comes from a single-minded 100% focus on workers’ comp and a commitment to long-term customer relationships. We’re not a faceless corporation with distant headquarters. Field team members reside in every state in which we operate and are part of the fabric of local communities.

As the world becomes increasingly impersonal, Summit offers a customer experience based on relationships and personal service. You’ll always be able to speak to a real human being. You’ll always receive timely answers you can trust.

Insurance agents, policyholders, and injured employees can count on three things:

1) More Access. Our team members are not only masters in the field but they’re easy to reach and highly responsive when you need answers.

2) More Know-how. You’ll get better answers from real experts and industry veterans who know workers’ comp, your business, your customers, and your region.

3) More Commitment. You’ll have collaborators who go the extra mile to serve you and who are willing to solve problems that others usually can’t.

Summit is a member of Great American Insurance Group and a subsidiary of American Financial Group, Inc (AFG). AFG’s common stock is listed and traded on the New York Stock Exchange under the symbol AFG.

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