Claims Adjuster, Casualty & Litigation

What it’s like to be a Northbridge Claims Adjuster:

When our clients have been accused of doing something wrong, our Casualty Claims Adjusters are there to help save the day. With a focus on Auto Bodily Injury (BI) and Commercial General Liability (CGL) claims, they are responsible for providing efficient and prompt investigation, assessing coverage and liability, while working directly with third parties to drive the claim. They are there to defend and rectify the situation, doing so with our clients in mind.

They are open-minded, understanding and passionate about maintaining strong relationships with our clients. Working in a collaborative team, there is the opportunity for coaching, mentoring and development from our more experienced Adjusters to help grow both your customer service and investigative skills.

We want your talent!

If you’re great at:

• Providing exceptional customer service with professionalism, responsiveness, and a solutions-focused approach
• Using critical thinking and investigative skills to assess situations, solve problems, and make sound decisions
• Managing multiple, changing priorities with confidence and attention to detail
• Communicating clearly and professionally, both verbally and in writing

If you have:

• Post-Secondary education (College or University)
• 3-5 years of Claims Adjusting experience
• Experience with Auto BI and/or CGL claims; considered an asset
• Actively pursuing CIP/FCIP designation; considered an asset
• Strong customer service background and communication skills
• An open-mind and team-first mentality
• Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $66,000 - $86,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

About Us