Claims Handler

WE ARE HIRING : Claims Handler Location: Sri Lanka Employment Type: Full-time (Hybrid) Company Industry: Financial Services Role Overview We are seeking a detail-oriented and proactive Claims Handler to manage end-to-end claims processes with a strong focus on accuracy, efficiency, and stakeholder communication. This role involves handling claims from lodgement to resolution, ensuring SLA adherence, and delivering high-quality service within a fast-paced financial services environment. Key Responsibilities Claims Management Manage end-to-end claims lifecycle including lodgement, documentation, and resolution Ensure all claims are processed accurately within defined SLA timelines Maintain updated and accurate records in CRM systems Follow-ups & Coordination Proactively track claims and conduct regular follow-ups with insurers Coordinate with third parties such as assessors and repairers Escalate delayed or complex claims in a timely manner Stakeholder Management Liaise with brokers to provide timely updates and support Coordinate with insurers to ensure smooth claim processing Respond to client queries (via brokers) with clear and professional communication Reporting & Analysis Prepare and deliver accurate claims reports within deadlines Analyze claim trends, bottlenecks, and performance gaps Ensure data accuracy and integrity across reporting systems Compliance & Process Improvement Ensure adherence to internal policies and insurer requirements Maintain high accuracy in claims documentation and CRM updates Identify inefficiencies and recommend process improvements Self-Development Participate in training programs and continuous learning initiatives Build knowledge in insurance products and claims processes Candidate Profile Bachelor's Degree in Business Administration, Insurance, Finance, or related field Minimum 1–3 years of experience in claims handling, insurance, or broking roles Exposure to international insurance processes (e.g., Australian insurance) is an added advantage Skills & Competencies Strong attention to detail and accuracy Excellent communication and stakeholder management skills Ability to manage multiple claims and deadlines effectively Strong organizational and coordination skills Proficiency in CRM systems and reporting tools Analytical mindset with problem-solving abilities Ability to work in a fast-paced, SLA-driven environment High level of professionalism and accountability Key Performance Indicators (KPIs) Claims processed within SLA timelines Timely follow-ups and reduction in aged claims Accuracy in reporting and documentation Customer response time and satisfaction levels Compliance with internal and external standards Ready to take your career to new heights? We're InTalent Asia , your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Claims Handler . At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #ClaimsHandler #InsuranceJobs #FinancialServices #Operations #CustomerService #CareerGrowth #ElevateYourCareer