Claims Handler

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Catterick, or Northampton (Hybrid Working)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Claims Handler to join our Newcastle, Edinburgh, Charlbury, Catterick, or Northampton office.

At Lycetts, claims handling is about much more than processing paperwork. It's about supporting clients when something has gone wrong, helping them navigate difficult situations, and delivering the service and expertise they need when it matters most.

The role offers the opportunity to work across a diverse range of claims, including:

• Commercial insurance

• High-net-worth and private client risks

• Motor – including commercial, agricultural fleets

• Rural, agricultural and estate business claims

• Complex and technically challenging losses

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Managing claims from first notification through to settlement

• Guiding clients through the claims process

• Liaising with insurers, loss adjusters, solicitors and other specialists

• Negotiating fair outcomes for clients

• Building strong relationships with colleagues and insurer partners

• Delivering a high standard of technical and customer service

What you'll need to have

• Strong technical insurance knowledge

• Previous claims handling experience - preferably in the areas highlighted

• Excellent communication and relationship-building skills

• A client-focused and proactive approach

• Empathy and the ability to put yourself in a client's shoes

• The ability to manage a varied caseload & manage competing priorities

• A positive and proactive approach to problem solving

• Strong organisational skills and attention to detail

• A willingness to learn and develop new technical skills where required

• Commitment to completing CPD as require and attaining a minimum qualification of Cert CII

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the hiring manager

"Why Lycetts? Because what you do here doesn't just help our clients, it helps communities across the world. Lycetts is one of the UK's leading specialist insurance brokers, with expertise spanning rural, commercial, bloodstock and private client insurance. We're proud to combine technical excellence with a genuinely personal approach to client service, and we're equally committed to supporting the development of our people."

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26