Trainee Claims Handler

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, or Catterick (hybrid Working after probation period)

About the role

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Trainee Claims Handler to join our Newcastle, Edinburgh, Charlbury, or Catterick office.

We're looking for someone who wants to build a future in insurance claims. You don't need previous claims experience. What matters most is attitude, curiosity, resilience and a genuine desire to learn. As a Trainee Claims Handler, you'll join an experienced and supportive team who will help you develop the technical knowledge and practical skills needed to build a successful career in claims.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Managing claims from first notification through to settlement

• Guiding clients through the claims process

• Liaising with insurers, loss adjusters, solicitors and other specialists

• Negotiating fair outcomes for clients

• Building strong relationships with colleagues and insurer partners

• Delivering a high standard of technical and customer service

What you'll need to have

• Strong communication skills

• A positive and professional attitude

• Good attention to detail

• The ability to learn quickly

• Strong organisational skills

• A genuine desire to build a long-term career within claims

• Commitment to progressing in Professional Industry Qualifications

Insurance experience is helpful but not essential. We would particularly welcome applications from individuals looking to move into a new area of the insurance industry or those seeking a fresh challenge.

What we offer

• A competitive salary - let's discuss it

• Hybrid working available upon successful completion of probation

• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme

• Annual Bonus scheme (Discretionary based on individual and company performance)

• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary

• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)

• Career development opportunities with funded support and financial incentives for all professional qualifications.

• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

Hear from the hiring manager

"Claims is one of the most rewarding areas of insurance. You'll help people when they need support most, develop valuable technical expertise, and gain exposure to a wide range of industries, businesses and individuals. If you're ambitious, eager to learn and enjoy helping people solve problems, we'd love to hear from you."

About us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26