Claims Resolutions - Marine Cargo

Join us at WTW as a Claims Resolution – Marine Cargo and play a key role in delivering outstanding claims outcomes for our clients.

Working across complex and sometimes contentious cargo, freight, logistics and global supply-chain losses, you’ll combine strong technical claims expertise with client advocacy and collaborative leadership. You’ll work closely with clients, insurers and market specialists, providing guidance to colleagues and helping ensure claims are managed effectively from notification through to resolution.

Based in Ipswich, the role supports clients across the UK, Europe and international markets, with regular travel to London and to client, insurer or loss-related meetings as required.

The Role

• Lead complex and contentious cargo claims, including freight, logistics and global supply-chain losses, advocating for clients and negotiating with insurers and relevant third parties to achieve effective outcomes.
• Act as a trusted adviser and principal claims contact for designated key clients, providing clear advice, updates and support throughout the claims lifecycle.
• Provide technical leadership and guidance to colleagues, helping prioritise activity, navigate complex issues and support consistent, high-quality claims delivery.
• Build strong relationships across the market, working with insurers, reinsurers, freight forwarders, carriers, loss adjusters, surveyors, legal advisers and other specialists to progress claims effectively.
• Oversee the quality and operational management of claims, including accurate records, reporting, financial administration and bureau debt, identifying issues and taking appropriate action to support timely resolution.
• Partner with broking, placement, account, operations and finance colleagues to strengthen client service, support retention and contribute to wider business objectives.
• Share knowledge and contribute to continuous improvement, including client claims reviews, loss-prevention initiatives and claims-related presentations, while maintaining appropriate WTW, conduct and regulatory standards.

What you’ll bring

• Extensive experience in Marine Cargo claims, with knowledge of freight, logistics and global supply chains.
• Experience managing complex or contentious claims, with strong negotiation and client advocacy skills and the ability to progress claims towards effective resolution.
• The ability to provide technical guidance and support to others, helping colleagues prioritise work, address complex issues and develop their claims capability.
• All-Inclusive client and stakeholder relationship skills, with the confidence to communicate effectively with clients, insurers, brokers, technical experts and professional advisers.
• Knowledge of the London insurance market and broking environment, alongside an understanding of relevant legal, conduct, compliance and regulatory considerations.
• Strong analytical, organisational and problem-solving capability, with sound judgement and the ability to manage competing priorities.
• A relevant professional qualification, such as ACII, FCII or CILA, would be advantageous, although we welcome candidates who can demonstrate equivalent relevant experience.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com