Claims Specialist

Claims Specialist | Property or Motor | Melbourne's East | Salary DOE

About the Organisation

Our client is an established Victorian insurance brokerage with a strong focus on client service and technical knowledge. Its in-house claims team of about 10 manages claims for the brokerage's clients.

About the Role

We're recruiting a Claims Specialist to manage a portfolio of property or motor claims, depending on your background.

This is a brokerage claims role, not an insurer claims role. There is no settlement authority. You advocate for the client with insurers to reach the right outcome.

Responsibilities include:

• Managing a portfolio of claims from lodgement to finalisation
• Advocating for clients with insurers, assessors, builders and repairers
• Interpreting policy wordings and explaining claim decisions to clients
• Keeping clients and account managers informed at each stage
• Handling disputes and complaints, and escalating where needed
• Meeting the team's service standards and KPIs

About You

You'll have property or motor claims experience, from a brokerage, insurer, assessor or TPA. Candidates from an underwriting background will also be considered.

Ideally you'll bring:

• End to end claims experience in property or motor
• Confidence interpreting policy wordings
• Clear written and verbal communication
• A car and driver's licence (the office is in a business park)

What's on Offer

• Salary is dependent on experience
• Car parking provided
• Full time in the office during the 6 month probation, then 3 days in the office and 2 from home
• A claims team of about 10

Next Steps

Hooker & Heijden undertake a thorough recruitment process on behalf of our clients and candidates. Please express your interest in this role by submitting your resume via this advertisement. We will contact you to discuss this role, your experience, and other opportunities we may have that are appropriate.

As part of our compliance process, we will provide you with a privacy statement and candidate registration form to complete.

Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.

Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.

About Us

Hooker & Heijden are specialists in the recruitment of Insurance Professionals. Our consultants offer career advice and advancement for Brokers, Underwriters, Claims Examiners, Risk Engineers and more. Our clients include Global & Australian/New Zealand Brokerages, Underwriting Agencies and Insurers.

How to Apply

This search is being managed on a confidential basis by Hooker & Heijden. For a confidential discussion, please contact David Hooker, 0417 135 284, david@hookerheijden.com.au.