Client Account Manager

Role: Client Account Manager

Location: Argentina (Remote)

Role Overview

We are looking for a proactive and communication-oriented Client Account Manager who will act as the primary point of contact between our internal teams and clients. The ideal candidate will be responsible for maintaining effective communication, managing client expectations, coordinating discussions, and ensuring smooth collaboration between all stakeholders.

The candidate should have excellent verbal and written communication skills, strong interpersonal abilities, and the confidence to facilitate conversations with clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact between clients and internal teams.
• Facilitate conversations and discussions between the company and clients to ensure clear communication.
• Understand client requirements, expectations, concerns, and feedback, and communicate them effectively to the relevant internal teams.
• Coordinate client meetings, discussions, follow-ups, and status updates.
• Build and maintain strong, professional relationships with clients and key stakeholders.
• Track pending action items and ensure timely follow-ups and resolution.
• Proactively communicate project updates, potential challenges, and important developments to clients.
• Work closely with recruitment, delivery, technical, and management teams to ensure alignment on client expectations.
• Handle client queries professionally and ensure concerns are addressed promptly.
• Maintain proper documentation of client discussions, meeting notes, and communication records.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Confidence in communicating with clients and senior stakeholders.
• Strong coordination, follow-up, and organizational skills.
• Ability to manage multiple conversations and priorities simultaneously.
• Good problem-solving and conflict-resolution abilities.
• Professional email etiquette and meeting management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Experience

• Previous experience in Client Account Management, Client Relations, Customer Success, Account Coordination, Business Operations, or similar roles.
• Experience working with international clients is an added advantage.
• Exposure to IT services, consulting, staffing, or technology-based organizations is preferred.

Ideal Candidate Profile

We are looking for someone who is confident, approachable, articulate, proactive, and capable of keeping conversations moving between clients and internal stakeholders. The individual should be comfortable taking ownership of communication and ensuring that nothing falls through the cracks.