Client Growth & Success Partner – IT Services

Client Growth & Success Partner – IT Services

We're looking for someone who's good with people and comfortable with technology to join a growing Managed Service Provider (MSP). You'll be the meeting point between the opportunities that come in and the satisfaction of the clients who already trust us: you'll welcome new prospects and, at the same time, look after the small businesses that are already clients, making sure their technology keeps working the way they need it to.

What you'll do

Welcome and qualify new opportunities. Be the first voice prospects hear, lead the initial discovery conversation, and guide them through the welcoming stage of the sales pipeline.

Take care of current client relationships. Be the main point of contact for active accounts, running regular check-ins to gauge satisfaction, address concerns, and keep retention high.

Grow the accounts. Spot when a client needs more —add-on services, new equipment, expanded solutions— and recommend it with judgment, not pressure.

Be the client's voice internally. Gather their feedback, manage expectations, and coordinate with the technical teams so answers come back fast and actually work.

Advise small businesses. Understand the day-to-day challenges of a small business and recommend technology improvements that deliver real value —no hard selling.

What we need

Industry background. Experience working in an MSP or a tech-focused environment. Helpdesk, technical support, account management, or tech operations experience is a big plus.

Commercial and account foundations. Confidence talking to clients, managing accounts, and handling lead-qualification conversations naturally.

Technical judgment. A solid grasp of IT in general, the infrastructure a small business runs on, and the operational pain points those businesses face most often.

The right temperament. High emotional intelligence, proactive problem solver, highly organized, and able to balance relationship management with growth conversations.

Communication. Flawless written and spoken English.

Schedule

Full-Time · Remote