Client Manager Lead

🚀 Client Manager Lead

Location: Argentina (Remote)

Type: Full-time

Schedule: Monday to Friday, 9 AM to 5 PM (Argentina time)

About Statiq

Statiq is a performance creative agency built around the belief that creative conviction, not volume, is the real competitive advantage. We help brands create smarter, more effective content by combining strategic thinking, performance insights, strong creative direction, and a deep understanding of what captures attention online. Our work is grounded in what actually performs, but shaped by original ideas, clear messaging, and deliberate creative judgment. Our goal is simple: create content and advertising that connects with audiences, strengthens brands, and drives measurable business results.

✨ What We Offer

At Statiq, we want our team to feel supported both professionally and personally. Our compensation and benefits package includes:

• Competitive compensation in USD 💵
• Fully remote work 🏡
• Health benefit
• Wellbeing benefit
• Birthday off 🎂
• Paid Time Off (PTO)
• Paid Sick Leave
• U.S. Public Holidays
• Opportunity to grow and make an impact within an international team 🚀

Position Overview

We're looking for a proactive, people-focused Client Manager Lead to lead our Client Management team and help us deliver an outstanding experience to our clients. In this role, you'll manage and support a team of Client Managers while staying hands-on with a small portfolio of client accounts. You'll be responsible for keeping client relationships healthy, supporting your team through day-to-day challenges, and making sure our internal processes run smoothly.

We're looking for someone who enjoys working with people, knows how to build strong client relationships, and is excited about helping a growing team become even better at what they do.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and support a team of Client Managers, helping them grow and succeed in their roles.
• Oversee day-to-day team operations, ensuring consistent service quality and smooth client communication.
• Provide ongoing coaching, feedback, and guidance to improve individual and team performance.
• Support the team in resolving complex client situations, managing escalations, and identifying potential risks.
• Monitor team performance, client satisfaction, and account health to identify areas for improvement.

Client Management & Retention

• Directly manage a small portfolio of client accounts, acting as their primary point of contact.
• Build and maintain strong client relationships through proactive communication and exceptional service.
• Oversee client onboarding and ensure a smooth transition into ongoing account management.
• Identify potential client risks and work proactively to improve satisfaction and retention.
• Manage client expectations, feedback, and escalations while maintaining strong relationships.

Operations & Process Improvement

• Work closely with Creative, Operations, and other internal teams to ensure smooth collaboration and project delivery.
• Identify workflow bottlenecks and opportunities to improve internal processes.
• Help establish and maintain best practices, documentation, and consistent ways of working across the Client Management team.
• Ensure the team has the tools, resources, and support needed to work efficiently.
• Contribute to scaling our Client Management operations as Statiq continues to grow.

Qualifications

• 4–5+ years of experience in Client Management, Account Management, Customer Success, or similar client-facing roles.
• At least 1–2 years of experience leading, mentoring, or managing a team.
• Previous experience in a creative, marketing, advertising, or performance-focused agency is strongly preferred.
• Strong understanding of client relationship management, retention, and customer experience.
• Excellent communication and interpersonal skills, with the ability to build trust with both clients and internal teams.
• Proven ability to manage multiple priorities, solve problems, and navigate challenging client situations.
• A proactive, organized, and hands-on approach to leadership.
• Strong written and verbal communication skills in English.
• Comfortable working independently and collaborating with distributed teams in a fully remote environment.
• Experience with tools such as Slack, Google Workspace, Asana, Notion, Figma, or similar platforms is a plus.