Client Onboarding Administrator

Client Onboarding Administrator

Location: Remote (with attendance at the office as required)
Hours: Monday to Friday, 9:00am to 5:00pm, with a 30-minute lunch break

About the Role

We are looking for a highly organised and proactive Client Onboarding Administrator to join our growing team. This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and collaborating with both internal teams and external clients.

In this role, you will support the Client Onboarding Team by ensuring resident accounts are accurately set up, project information is maintained, and onboarding activities are completed efficiently to help deliver an excellent client experience.

Key Responsibilities

• Ensure all residents are onboarded accurately across relevant systems within agreed service levels following receipt of completions.
• Coordinate and participate in client meetings to gather key project information, discuss risks, and monitor project milestones.
• Liaise with clients to obtain required information, follow up outstanding actions, and respond to queries.
• Conduct scheme reviews and maintain accurate records and documentation.
• Work closely with the Head of Client Onboarding, Client Onboarding Manager, and wider business teams to identify and mitigate risks that may impact project delivery or go-live dates.
• Collaborate with the Installations team to coordinate engineer scheduling, monitor progress, manage commissioning timelines, and ensure installation issues are resolved before resident completion.
• Carry out commissioning checks and identify any missing information or discrepancies.
• Maintain accurate project and scheme records, including meter reads, meter serial numbers, shared documentation, project boards, and folders.
• Support with data entry, document preparation, and general administrative tasks.
• Provide ad hoc support to the wider team as required.
• Undertake any other reasonable administrative duties to support business operations.

About You

The ideal candidate will be organised, detail-oriented, and confident communicating with both colleagues and clients.

Essential Skills & Experience:

• Previous administration experience.
• Excellent organisational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Good IT skills, including proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Positive, proactive, flexible, and team-focused approach.

What We Offer

• Fully remote working with office attendance as required.
• Supportive and collaborative team environment.
• Opportunity to develop your skills and grow within a fast-growing business.
• Varied and engaging role with exposure to multiple departments and stakeholders.

If you're a motivated administrator looking for your next challenge, we'd love to hear from you. Apply today and become part of a team dedicated to delivering an exceptional onboarding experience for our clients and residents.