Client Projects Delivery & Change Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Your role

As Client Projects Delivery & Change Manager for Real Assets, you will lead change and transformation for our Strategic clients. You will be the delivery lead for complex client-driven projects. These include remediation, operating model reengineering and critical tech initiatives Implementation, impacting Alter Domus and clients’ ways of working. Your work will help us deliver consistent, high-quality client experience and support the growth of Real Assets and the Group's Value Creation Plan (VCP).

You will sit in Real Assets Business Management and you will work directly with clients, and key internal stakeholders (Operations, Relationship Managers and Commercial, Client Delivery Services, Technology, Products, People, and Finance). You will turn client requirements into executable plans, deliver them on time, within budget and to quality standards, and make sure the change is adopted and lasts. You will need strong project and program discipline, practical change management skills and the ability to build trust with clients and internal stakeholders.

Your responsibilities

• Client Projects Delivery

• Lead end-to-end delivery of client change and transformation projects for Real Assets clients. Examples are remediation, operating model reengineering and critical tech initiatives Implementation.
• Act as the main delivery contact for clients and internal teams on their projects. Define scope, objectives, KPIs and success measures with clients and business stakeholders.
• Plan and manage delivery with clear milestones, dependencies, resources, budget, and risk and issue management.
• Take projects from design through implementation to handover into business as usual, with measurable value for the client and for Alter Domus.
• Keep strict cost and budget discipline. Manage scope changes and the commercial impact of client projects, working with relationship and commercial teams.

• Client Change Management & Operational Readiness

• • Lead change management on strategic client initiatives. This covers impact assessments, stakeholder mapping, communications, training and adoption tracking, on both the client side and the Alter Domus side.
  • Make sure operational readiness is in place for client launches and changes. This includes end-to-end impact assessment, requirements, process flows, policies and procedures, training, communications and ongoing operational support.
  • Help client delivery teams through change by clarifying priorities, roles and expectations.
  • Make sure change is embedded, sustainable and delivers lasting benefit.

• Client Experience, Operating Model Reengineering & Continuous Improvement

• • Identify, prioritise and deliver improvements that raise service quality, efficiency, scalability and client experience across Real Assets.
  • Turn lessons from client projects into standard approaches, playbooks and templates. These should make future improvements and changes faster and more consistent.
  • Contribute to the evolution of the Real Assets operating model. This includes processes, service delivery and use of global service delivery centres.
  • Help design, roll out and govern digital, technology and automation solutions that improve the client service model.
  • Support the definition and monitoring of service levels and operational KPIs for clients.

• Governance, Reporting & Value Tracking

• • Apply and maintain consistent project governance, using Group transformation standards and methodologies.
  • Provide clear, timely reporting on progress, risks, dependencies and decisions to clients, Real Assets leadership and Group Transformation.
  • Build business cases and track benefits, both financial and non-financial, against targets.
  • Help align client initiatives with Real Assets and Group strategic priorities and the VCP.

• Collaboration & Continuous Improvement

• Work collaboratively across teams to enable joined-up execution.
• Challenge the status quo constructively and identify opportunities to improve execution effectiveness, governance, and ways of working.

Your profile

• 6–8+ years' experience in client-facing transformation, change management, implementation, within a top consulting firm (BIG 4, Accenture, Capgemini, or equivalent) covering financial services, fund administration, asset servicing or professional services.
• Proven record of delivering client projects and programmes, including governance, planning, risk management, benefits tracking and reporting.
• Strong change management experience: stakeholder engagement, communications, training and adoption in fast-paced environments.
• Experience managing client relationships and expectations on complex projects, and working confidently with senior client stakeholders.
• Understanding of operating model design, process improvement and service delivery. Experience with service level agreements and global delivery centres is a plus.
• Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights.
• Excellent communication, negotiation and influencing skills, with the ability to work across clients, operational teams and senior leaders.
• Bachelor's or master’s degree in Engineering, Finance, Economics, Accounting, Business, Mathematics or a comparable discipline with a strong analytical foundation.

Your AD Key Relationships

• Business Management, Real Assets (line manager)
• Real Assets clients and their project teams
• Real Assets leadership and relationship teams
• Technology, Finance, Legal, Risk & Compliance, Product and People

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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