Client Relationship Manager / Client Support / Account Executive

Role Description The Client Relationship Manager / Client Support / Account Executive is a part-time, remote role focused on managing and nurturing relationships with key clients and partners of Jeddah Duty Free. Day-to-day tasks include responding promptly to client inquiries, providing product and service information, and resolving issues to ensure a positive experience. The role involves coordinating with internal teams to address client needs, tracking client feedback, and supporting loyalty and engagement initiatives. The individual will prepare basic reports on client interactions, identify opportunities to improve service quality, and contribute to promotional or communication activities targeting frequent travelers and corporate clients. This remote position requires regular online meetings, clear communication, and timely follow-up to maintain strong, long-term client relationships.

Qualifications

• Candidates should possess strong client relationship and account management skills, including stakeholder communication, follow-up, and basic negotiation.
• Candidates should possess customer support and service skills, such as handling inquiries, resolving issues, and managing expectations in a professional manner.
• Candidates should possess communication and interpersonal skills, including clear written and verbal communication in English; Arabic language skills are an advantage.
• Candidates should possess organizational and administrative skills, including time management, documentation, and basic reporting using CRM or similar tools.
• Candidates should possess adaptability and problem-solving abilities, with attention to detail and a proactive approach in a fast-paced retail and travel environment.
• Previous experience in duty free, retail, hospitality, travel, or customer-facing roles is beneficial.
• Comfort working remotely with digital collaboration tools and a reliable internet connection is required.
• A diploma or bachelor’s degree in Business, Marketing, Hospitality, or a related field is preferred but not mandatory.