Client Relationship Manager / Client Support / Junior Account Executive

Role Description This is a part-time remote role for a Client Relationship Manager / Client Support / Junior Account Executive at Professional CV Writers. The role involves managing client communications via email, messaging platforms, and calls, ensuring a responsive and supportive experience from initial inquiry through project completion. Responsibilities include understanding client needs, explaining service options and pricing, coordinating project timelines, and liaising with writers and designers to ensure deliverables meet agreed requirements. The role also includes tracking client progress, handling feedback and revisions, resolving basic service issues, and maintaining accurate records in internal systems. Depending on experience, the team member may support light sales activities such as following up on leads, preparing simple quotes, and suggesting relevant service packages.

Qualifications

• Client service and relationship management skills, including clear communication, empathy, and the ability to manage expectations professionally.
• Organizational and time-management skills to handle multiple client requests, follow up on open tasks, and coordinate with internal team members.
• Basic sales and account support skills, such as understanding client needs, presenting suitable service options, and assisting with quotes or proposals.
• Comfort with remote work tools, including email, chat platforms, video calls, and basic CRM or tracking systems.
• Strong written and verbal English communication skills; additional languages are an advantage.
• Attention to detail and a proactive approach to resolving client issues and improving service quality.
• Prior experience in customer support, account coordination, or client-facing roles is preferred but not strictly required.
• Ability to work independently in a remote environment, with reliable internet access and a professional workspace.