Client Reviews Specialist

DesignRush.com, a B2B media platform that drives brand discovery and growth, is seeking a proactive Client Reviews Specialist with experience in outreach, customer success, or online reputation management, along with excellent communication skills.

The goals of this position are:

• Grow the number of verified client reviews on DesignRush month over month
• Grow DesignRush’s rating and review count on Trustpilot and Google
• Keep reviews authentic and in line with the DesignRush Review Policy and FTC rules
• Test new review campaign ideas every month and scale the ones that work
• Close the review gap with competitors in key categories

As a Client Reviews Specialist, you will grow the number of verified client reviews on DesignRush.com, manage DesignRush’s reputation on Trustpilot and Google, and bring fresh ideas that help agencies and buyers trust our platform.

We offer GROWTH, job stability, and a work culture that enables our teammates to excel in their careers.

This is a full-time, remote, work-from-home position.

DesignRush is seeking to make IMMEDIATE hires.

Responsibilities:

• Run review campaigns, such as cross-agency reviews and verifying unverified reviews
• Contact reviewers and agencies by email, LinkedIn, and phone to request, complete, or update reviews
• Moderate incoming reviews against the DesignRush Review Policy (approve, reject, or ask for more info)
• Spot and flag fake, incentivized, or conflict-of-interest reviews
• Run short phone or Zoom review interviews and write them up for client approval
• Work with Agency Support and Sales so clients hit review targets
• Monitor and respond to DesignRush reviews on Trustpilot and Google daily, within 48 hours
• Come up with new ideas and campaigns to grow verified reviews, test them, and scale the ones that work
• Spot gaps and opportunities in the data, such as categories or agencies falling behind, and act on them without waiting to be asked
• Keep an eye on how competitors collect reviews and suggest what we can adopt
• Track results and send a weekly report: invites sent, reviews published, verification rate, and agencies still at zero reviews

Required qualifications:

• 1 to 3 years in customer success, outreach, community management, content moderation, or online reputation management
• Excellent English writing and verbal skills
• Strong, friendly writing that gets replies and stays calm under criticism
• Proactive self-starter who takes ownership
• Creative problem solver, comfortable proposing and testing new approaches
• Data-minded, able to track what works and explain why
• Experience with CRM or email outreach tools (HubSpot, Woodpecker, or similar)
• Organized and target-driven, able to manage hundreds of contacts at once
• Ability to work EST hours (7 AM to 4 PM)

Recruitment steps:

• Apply via LinkedIn
• Receive a questionnaire
• Have an intro call with our Recruiter
• Receive a test
• Send back answers + CV
• Have an interview with our General Manager and Hiring Manager
• Get feedback

We kindly ask that your CV and all correspondence be in English.