Client Services Coordinator

Client Services Coordinator

We’re a Meta ads agency, and as our client base grows, we’re looking for a motivated person to join our team as a Client Services Coordinator.

You’ll work closely with our Operations Manager and support them day-to-day. This is an entry-level role and a great starting point for anyone who wants to build a career in client services, digital marketing, or operations. You’ll be one of the friendly, organised faces of our client communication, learning the business as you go with support from the whole team.

No degree is required. We’ll teach you the world-class skills you need. What we need is a relentless drive and a hunger to grow. We’re an organisation of A-players, and we’re looking for someone to join our high-performing team.

What you’ll do

• Lead outreach: Respond to and qualify incoming leads, and run first-contact outreach when needed.
• Client success: Manage ongoing client communication, follow-ups, and feedback loops, supporting the Operations Manager where needed.
• Invoicing: Generate and track invoices, follow up on payments, and keep billing records accurate.
• Onboarding: Send onboarding documents, collect client information and assets, and keep onboarding on schedule.
• Technical support: Help with Facebook access setup, CRM configuration, Google Workspace document management, and other client technical tasks. All technical skills will be taught.
• Communication: Write client updates, proposals, and internal reports, and keep the team informed.

What we’re looking for

• Excellent communicator in both spoken and written Afrikaans and English
• Outgoing and personable, with the energy to build relationships quickly
• Takes ownership of their work and follows things through without being chased
• Eager to learn, grow into the role, and take on more over time
• Professional, organised, and a strong team player

Nice to have

• Experience in client services, account coordination, customer success, or a digital marketing agency
• Experience with a CRM (Privyr or similar) and Google Workspace
• Comfort with invoicing or accounting tools
• Agency experience, graphic design, ads management, etc.

What we offer

• Remote working position
• Salary: R8,000 – R12,000 per month
• Permanent position with growth opportunities
• Working hours: 8 am – 5 pm, weekdays, with a 1-hour lunch break
• Reliable internet and a laptop are required

How to apply: Submit your CV on LinkedIn. If you are not contacted within 14 days, you were unfortunately unsuccessful.

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