Client Success Executive - Services Industry

Overview:

At Peloton, we don't just implement technology. We transform the way organizations work, compete, and grow. Recognized on the Inc. 5000 list of fastest-growing companies in the US, Peloton is one of the most respected and fastest-growing global Oracle consulting firms, delivering Advisory, Consulting, and Managed Services to leading organizations across many industries, including Retail, Financial Services, Manufacturing, Consumer Packaged Goods, and more.

Peloton Consulting Group has the vision and connected global capabilities to help organizations envision, implement, and realize the benefits of digital transformation. Our team has the best practices, knowledge, industry expertise, and know-how. We make digital transformation a reality by leveraging AI, Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM), Customer Experience (CX), Analytics, and Data Management for the cloud. Through connected capabilities, we bring people, processes, and technology together. We help organizations go further faster. That is the Peloton way!

What truly sets us apart is our people. We are team players. We are energetic and entrepreneurial. We are problem solvers and innovative thinkers who believe the best outcomes are built together. We believe in quality, appreciate creativity, recognize individual contributions, and place trust in every member of our team. If you bring strong business or technical expertise and want to do meaningful work alongside people who are equally passionate about getting it right, we think you'll feel right at home here.

As a Client Success Executive, you will own strategic client relationships, ensure successful delivery and value realization, and drive long-term growth across your portfolio.

Key Responsibilities:

Client Relationship and Portfolio Ownership

• Serve as the executive relationship owner and primary point of accountability for a portfolio of strategic clients aligned to our Services Industry.
• Develop a deep understanding of each client’s business priorities, transformation objectives, and Oracle technology landscape.
• Build trusted relationships with senior client stakeholders and maintain strong engagement throughout the customer lifecycle.
• Lead executive governance, including steering committees, quarterly business reviews, account reviews, and other executive-level meetings.
• Maintain strategic account plans that document client priorities, stakeholder relationships, active engagements, risks, and growth opportunities.

Client Success and Value Realization

• Ensure Peloton’s services remain aligned with client objectives and deliver measurable business value.
• Establish and monitor success plans, outcomes, milestones, and client satisfaction indicators.
• Identify risks, dependencies, and potential escalations early, coordinating the appropriate teams to drive timely resolution.
• Act as the voice of the client within Peloton, ensuring that feedback and priorities are understood and addressed.
• Promote long-term client adoption, satisfaction, retention, and advocacy.

Delivery and Portfolio Oversight

• Provide executive oversight across all active projects and services within assigned accounts.
• Partner with Delivery and Practice leaders to monitor project health, quality, financial performance, risks, and client satisfaction.
• Ensure consistent governance, communication, and accountability across the client portfolio.
• Support the resolution of critical delivery issues while maintaining client confidence and protecting the long-term relationship.
• Drive a one-team mindset across Client Success, Delivery, Sales, Pre-Sales, Advisory, and Practice teams.

Account Growth and Expansion

• Identify opportunities to expand Peloton’s relationship by connecting client priorities with relevant consulting services and Oracle solutions.
• Develop and maintain account growth plans in partnership with Sales, Practice, and Delivery leadership.
• Support opportunity qualification, deal strategy, solution development, value articulation, and proposal preparation.
• Partner with Sales and Advisory teams to convert qualified opportunities into revenue.
• Facilitate executive conversations, discovery sessions, and roadmap discussions that uncover additional client needs.
• Support renewals, follow-on phases, managed services opportunities, and cross-practice expansion.
• Help shape repeatable offerings based on client needs, market demand, and lessons learned across the portfolio.

Required Experience & Skills:

• 12+ years of experience in Consulting, Delivery Leadership, or Customer Success
• Proven experience managing strategic client portfolios and complex, multi-stream programs
• Strong experience in pre-sales, solutioning, and deal shaping
• Experience defining delivery models, frameworks, and scalable offerings
• Ability to operate across client leadership, delivery execution, and commercial strategy
• Strong executive presence and stakeholder management skills
• Fit with Peloton culture and company values: Amplify Ideas, Can-Do Attitude,
• Teamwork, Integrity, Own Your Voice, and Next-Level Service.
  

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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