Client Success Manager (Remote, LATAM)

About Outsentia

Outsentia is a global talent and operations partner that helps US companies build high-performing teams abroad. We hire, employ and support great people, and match them with clients who want them for the long term.

About the role

Our client is a US company that helps dental practices get unscheduled patients back on the schedule. Their remote coordinators call, text and email patients for a growing list of US dental offices.

As Client Success Manager, you are the main point of contact for those dental offices. You keep each practice informed, on track and on deadline, and make sure the service delivers what they signed up for. You work directly with the founder, fully remote from Latin America, during US business hours. Most of the people you deal with are dentists and office managers, so you need to know how a US dental office runs from having worked in one.

What you'll do

• Own a group of US dental practice clients as their main point of contact
• Onboard new practices: gather what the service needs, set expectations and get them live on time
• Hold clients to the deadlines the service depends on, firmly and politely
• Run regular check-ins and walk clients through results, such as patients reached and appointments booked
• Spot problems early and work them through with the founder and the outreach team
• Keep client notes and records accurate and up to date

What we're looking for

Must-haves

• 2+ years working in person in a US dental office
• Native English speaker who sounds natural and confident with US dentists and office managers
• Organized and direct: firm but friendly, and comfortable keeping clients on deadlines
• Based in Latin America and available full-time during US business hours
• A quiet place to work, a stable internet connection and a good headset

Nice-to-haves

• Office manager experience in a US dental practice
• Customer success or account management experience
• Dental practice software such as Dentrix, Eaglesoft or Open Dental
• Spanish

Role details

• Location: Latin America (remote)
• Type: Full-time
• Hours: US business hours
• Employer: Our client, as a direct hire

Outsentia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.