Clinical Applications Specialist

GENERAL SUMMARY

The Clinical Applications Specialist participates in the support and optimization of enterprise electronic health record (EHR) systems to enhance clinical and operational performance. Partners across clinical, administrative, IT, and vendor teams to implement system improvements that align with organizational goals, ensuring efficient workflows, accurate system functionality, and effective user adoption.

ESSENTIAL JOB FUNCTION/COMPETENCIES

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:

• Collaborate with stakeholders to align technology initiatives with patient care objectives.
• Manage data systems to ensure accuracy, integrity, and timely availability of information.
• Maintain and update EHR databases in accordance with organizational standards and local requirements.
• Support user training, education, and system optimization both remotely and on-site as needed.
• Monitor system performance, identify issues, and escalate as appropriate to ensure timely resolution.
• Assist with EHR design updates and process improvement initiatives.
• Deliver effective training programs to promote user proficiency and system adoption.
• Provide training to individuals and groups, including clinical staff, providers, and administrative teams.
• Coordinate training resources and materials to support user learning and readiness.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Demonstrated analytical thinking and problem-solving abilities.
• Customer-focused with the ability to remain composed in challenging situations.
• Working knowledge of healthcare system operations, including EHR/EMR systems.
• Proficiency in Microsoft Office and other relevant computer applications.
• Experience collaborating with clinicians to analyze workflows, clinical issues, and decision support needs.
• Familiarity with healthcare environments, including EHR implementation, clinical decision support systems, requirements gathering, and health IT standards.
• Strong analytical and problem-solving skills.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.
• Completion of college-level coursework in related field required.
• Bachelor’s degree in a related field strongly preferred.

EXPERIENCE REQUIREMENTS

• Working knowledge of Veradigm EHR, including system build, support, and administrative and clinical customization modules.
• Preferred: 2+ years of experience providing on-site support for EHR/EMR implementations, user training, and system optimization or related functions.

REQUIRED TRAVEL

• Approximately 20% travel may be required.

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%