Cloud Infrastructure Administrator
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- Remote
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Description
The Cloud Infrastructure Administrator operates the technology environment day to day: Microsoft 365, Azure, systems, security tooling and business SaaS platforms. This role serves as the Tier 3 technical escalation point above the IT Support Specialists and is the primary hands-on execution partner to the IT Manager, who retains strategic and governance accountability.
Requirements
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent hands-on experience.
▪ 3+ years of hands-on experience administering Microsoft 365 and Entra ID in a production, multi-department environment.
▪ 2+ years administering Azure infrastructure (VMs, networking, RBAC, storage).
▪ Demonstrated Tier 3 / advanced troubleshooting experience, including root-cause analysis and vendor escalation.
▪ Hands-on experience with Microsoft Sentinel and Defender/XDR, or equivalent SIEM/XDR tooling.
▪ Comfortable working directly with business SaaS platforms and coordinating configuration/support cases with software vendors.
▪ Fluent written and spoken English
Responsibilities
Responsible for hands-on execution across Microsoft 365, Azure, Entra ID, Exchange Online, VMs/VDI, Sentinel/SIEM, Defender/XDR, PeopleForce, TalentLMS, Callbell, Zoom Phone, and technical mentoring — with the IT Manager holding accountability. Jointly accountable and responsible, alongside the IT Manager, for Tier 3 technical support. Consulted (not accountable or responsible) on IT strategy, IT budget and policy/SOP decisions. Infrastructure project evaluation is shared: this role performs the technical assessment and vendor evaluation; the IT Manager and Executive Management hold the final investment decision.
Microsoft 365 & Identity Administration
▪ Administer the Microsoft 365 tenant, Entra ID identity lifecycle, groups, roles and permissions.
▪ Manage MFA, Conditional Access and authentication controls.
▪ Administer Exchange Online, Teams and SharePoint; handle user provisioning and deprovisioning for joiners/leavers.
▪ Manage license assignment and run monthly utilization reviews.
Azure & Cloud Infrastructure
▪ Administer Azure subscriptions, resources, resource groups and RBAC.
▪ Provision and manage VMs/VDI, applying the organization's security baseline.
▪ Manage cloud networking, storage, monitoring and capacity.
▪ Own backup/recovery planning, recovery testing and cost-conscious infrastructure decisions.
Tier 3 Technical Escalation
▪ Serve as the Tier 3 escalation point above IT Support Specialists (Tier 1/2) for advanced troubleshooting.
▪ Perform root-cause analysis on complex or recurring incidents; open and track vendor support cases.
▪ Document technical standards and mentor IT Support Specialists on escalation and troubleshooting.
Security Operations
▪ Administer and monitor Microsoft Sentinel/SIEM; triage and investigate alerts.
▪ Oversee Microsoft Defender/XDR; investigate, contain and remediate.
▪ Investigate phishing and suspicious-login activity; contain and notify affected users/managers.
▪ Propose and implement improvements to security controls and detection coverage.
Business SaaS Platform Administration
▪ Perform routine technical administration of PeopleForce HRMS/ATS, TalentLMS, Callbell and Zoom Phone.
▪ Execute provisioning, deprovisioning, licensing changes and configuration for business SaaS tools.
Infrastructure Project Support
▪ Assess infrastructure requirements for new business initiatives and document scope.
▪ Collect vendor/technology quotes and prepare comparative technical recommendations for the IT Manager's investment decision.
The Cloud Infrastructure Administrator operates the technology environment day to day: Microsoft 365, Azure, systems, security tooling and business SaaS platforms. This role serves as the Tier 3 technical escalation point above the IT Support Specialists and is the primary hands-on execution partner to the IT Manager, who retains strategic and governance accountability.
Requirements
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent hands-on experience.
▪ 3+ years of hands-on experience administering Microsoft 365 and Entra ID in a production, multi-department environment.
▪ 2+ years administering Azure infrastructure (VMs, networking, RBAC, storage).
▪ Demonstrated Tier 3 / advanced troubleshooting experience, including root-cause analysis and vendor escalation.
▪ Hands-on experience with Microsoft Sentinel and Defender/XDR, or equivalent SIEM/XDR tooling.
▪ Comfortable working directly with business SaaS platforms and coordinating configuration/support cases with software vendors.
▪ Fluent written and spoken English
Responsibilities
Responsible for hands-on execution across Microsoft 365, Azure, Entra ID, Exchange Online, VMs/VDI, Sentinel/SIEM, Defender/XDR, PeopleForce, TalentLMS, Callbell, Zoom Phone, and technical mentoring — with the IT Manager holding accountability. Jointly accountable and responsible, alongside the IT Manager, for Tier 3 technical support. Consulted (not accountable or responsible) on IT strategy, IT budget and policy/SOP decisions. Infrastructure project evaluation is shared: this role performs the technical assessment and vendor evaluation; the IT Manager and Executive Management hold the final investment decision.
Microsoft 365 & Identity Administration
▪ Administer the Microsoft 365 tenant, Entra ID identity lifecycle, groups, roles and permissions.
▪ Manage MFA, Conditional Access and authentication controls.
▪ Administer Exchange Online, Teams and SharePoint; handle user provisioning and deprovisioning for joiners/leavers.
▪ Manage license assignment and run monthly utilization reviews.
Azure & Cloud Infrastructure
▪ Administer Azure subscriptions, resources, resource groups and RBAC.
▪ Provision and manage VMs/VDI, applying the organization's security baseline.
▪ Manage cloud networking, storage, monitoring and capacity.
▪ Own backup/recovery planning, recovery testing and cost-conscious infrastructure decisions.
Tier 3 Technical Escalation
▪ Serve as the Tier 3 escalation point above IT Support Specialists (Tier 1/2) for advanced troubleshooting.
▪ Perform root-cause analysis on complex or recurring incidents; open and track vendor support cases.
▪ Document technical standards and mentor IT Support Specialists on escalation and troubleshooting.
Security Operations
▪ Administer and monitor Microsoft Sentinel/SIEM; triage and investigate alerts.
▪ Oversee Microsoft Defender/XDR; investigate, contain and remediate.
▪ Investigate phishing and suspicious-login activity; contain and notify affected users/managers.
▪ Propose and implement improvements to security controls and detection coverage.
Business SaaS Platform Administration
▪ Perform routine technical administration of PeopleForce HRMS/ATS, TalentLMS, Callbell and Zoom Phone.
▪ Execute provisioning, deprovisioning, licensing changes and configuration for business SaaS tools.
Infrastructure Project Support
▪ Assess infrastructure requirements for new business initiatives and document scope.
▪ Collect vendor/technology quotes and prepare comparative technical recommendations for the IT Manager's investment decision.
