Cloud Support Engineer

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalent.pt.

Role Overview:

We are looking for a Cloud Support Engineer to join one of our biggest clients, a leading international financial institution specializing in wealth management, investment services, and digital banking solutions for clients across global markets.

If you are looking for an opportunity to support business-critical banking platforms, work with cloud-native and automation technologies, and contribute to highly available production environments serving thousands of users, we have the ideal project for your career.

Join a global team focused on operational excellence, automation, reliability, and continuous service improvement.

Offices in Lisbon (Hybrid).

What you will do:

• Provide technical and functional production support for Wealth Management applications, handling incidents, service requests, troubleshooting activities, and operational maintenance;

• Monitor application and infrastructure health, analyze system, middleware and application logs, and ensure platform availability and performance;

• Manage releases, deployments, change requests, disaster recovery exercises, live-play activities, and support knowledge transfer processes;

• Build and maintain automation solutions using Ansible, Terraform, Docker, Kubernetes, and cloud technologies while contributing to service improvement initiatives and operational excellence.

What you are like:

• Master's Degree in Computer Science, Computer Engineering, or a related field;

• At least 5 years of experience in IT Operations, Application Support, Software Engineering, or Production Support environments, ideally within the banking sector;

• Strong hands-on experience with Linux, Shell Scripting, Python and/or Bash, PL/SQL, Docker, Kubernetes, Ansible, and Public Cloud platforms (AWS, Azure, IBM Cloud, or Google Cloud);

• Experience with CI/CD tools and infrastructure automation technologies such as Jenkins, Terraform, Ansible Automation Platform, and monitoring solutions like Dynatrace;

• ITIL-oriented mindset and experience in 24/7 production support environments. Certifications such as CKAD, RH294, DO374, Terraform Associate, or Vault Associate are considered a strong plus.

Why join us:

• Work on challenging projects for big clients

• Learn more about emerging technologies

• Possibility of working remotely

• Design your career plan

• Access to continuous training and certifications

• Evolve through our internal mobility program

• … and much more!