Production Support Engineer (Hybrid@Lisbon)

// Bee motto

if (me.dareToChange() == true) { me.sendCV(); me.happy(true); }

We code opportunities, not just solutions.

We are an information technology consultancy, specialised in IT-related Engineering projects.

Our team consists of around 200 curious, bold, and solution-hacking professionals.

We invest in training, certifications, and challenges that recognise your progress, promote a healthy work-life balance, and offer benefits that truly impact your life and career.

We create a safe and inclusive environment where opportunities are equal for everyone. We do not discriminate based on age, ethnicity, sexual orientation, gender, disability, or any factor other than merit.

If you want to work in a place where every line of code matters, learn something new every day, and leave your mark, come join us on this mission. #DareToChange

We are looking for a Production Support Engineer with 3–5 years of experience to support the stability, availability and performance of production environments.

Dare to have:

• Degree in Computer Science, Software Engineering or a similar field
• 3–5 years of hands-on experience in RUN, production operations or L2 production support
• Direct experience intervening on production servers and systems is essential. Experience limited to application deployment or DevOps activities alone does not meet this requirement
• Practical knowledge of Linux and Windows environments, Shell scripting, system administration and networking fundamentals
• Experience with batch scheduling, incident management and application support
• Familiarity with ServiceNow and monitoring tools such as Dynatrace, Zabbix, Carine or equivalent
• Strong troubleshooting, communication and prioritisation skills
• Strong English communication skills, both written and spoken
• French language skills are a plus

Dare Plus:

• Tomcat/Apache administration and Java application packaging and deployment
• Jenkins, GitLab CI/CD, Ansible and automation practices
• JDBC, JNDI, JMS, LDAP or Keycloak
• Familiarity with ITIL 4 and Agile ways of working
• Experience coordinating operational activities, planning workloads, supporting colleagues and resolving conflicts

Dare to live:

First: Health | Health and dental insurance, psychological support, and life insurance to take care of your overall well-being.

Continuous Learning | Access to free training and certification plans in technologies, methodologies, languages, and soft skills to boost your professional development.

Partnerships | Exclusive benefits and discounts at restaurants, gyms, travel, pharmacies, and much more.

One-to-One | A culture of open communication, where every voice is heard and valued.

Celebrations | Joint celebrations, in-person or remote, with surprises and special moments.

Referral Program | Referral program for colleagues and friends, recognising and valuing your contribution to building the team.

Projects | We work on diverse projects, in different formats, scales, and work arrangements, allowing you to explore new technologies, methodologies, experiences, and grow professionally in varied contexts.

Diversity | We promote diversity and equity, creating a safe and collaborative environment. We are committed to practices that ensure equal opportunities and fight discrimination.

Sustainability & CSR | We act responsibly and sustainably, with a strategic plan aligned with the UN Sustainable Development Goals (Agenda 2030), contributing to a fairer and more balanced world.