Coding & Collections Analyst
- Hiring from
- Mexico
- Work type
- Hybrid
- Posted
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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
No Relocation Assistance Offered
Job Number #177407 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Role Summary
As a Coding & Collections Analyst on the Credit-to-Cash (C2C) team, you will drive customer account resolution and cash flow performance across a diverse regional portfolio of over 26,000 accounts. You will oversee customer account collections for past-due balances, support a monthly accounts receivable portfolio of $38M, and reduce unapplied payments to ensure financial integrity. In this role, you will collaborate with cross-functional partners in Sales, Customer Service, and Finance to negotiate payment terms, mitigate aging credit risks, and deliver first-contact issue resolution. This position provides an opportunity to directly protect company working capital while supporting critical regional accounts across Latin America and North America.
Responsibilities
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Portfolio & Collections Management: Lead proactive collection efforts and overdue balance mitigation for assigned accounts, establishing payment arrangements, monitoring adherence to commitments, and managing elevated risk accounts past 120 days overdue.
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Billing & Statement Fulfillment: Oversee the generation, verification, and distribution of monthly account statements for assigned regional accounts—including primary ownership of the Latin American region and secondary backup support for US statement operations (up to 17,000 statements monthly).
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Dispute Resolution & Account Reconciliation: Investigate and resolve customer inquiries regarding disputed charges, assess refund and offset requests, review aging credit balances, and process back-office resolutions for non-sufficient funds (NSF) or returned items.
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Risk Mitigation & Policy Enforcement: Evaluate aging portfolios to identify bad debt risks, implement account credit blocks when required, and negotiate or restructure customer payment terms in alignment with corporate credit guidelines.
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Cross-Functional Collaboration: Partner with local Sales teams, Banking Operations, and Shared Services to escalate delinquent accounts, reconcile unapplied cash balances exceeding $300K, and continuously enhance the order-to-cash lifecycle.
Required Qualifications
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Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
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1+ year of professional experience in B2B credit, collections, accounts receivable, or Order-to-Cash operations.
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Demonstrated proficiency in ERP financial systems (e.g., SAP, Oracle) and Microsoft Excel (including pivot tables and lookup formulas).
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Professional fluency in English and Spanish to support regional communication and LATAM account portfolios.
Preferred Qualifications
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Prior experience in the Consumer Packaged Goods (CPG), veterinary/pet care, or healthcare distribution sectors.
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Strong functional competency in root-cause dispute analysis and customer-centric negotiation.
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Proven alignment with LIFT leadership principles, exhibiting accountability, adaptability, and high-impact collaboration in a fast-paced shared services environment.
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Familiarity with complex banking remittance processes, lockbox management, and banking portals (e.g., Bank of America).
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
