Cold Caller

Company Description Manila Marketing Group (MMG) specializes in outbound cold calling services for U.S.-based campaigns, partnering with businesses across various industries. The company’s remote calling teams focus on professional customer outreach to help clients expand their market reach and strengthen customer relationships. MMG supports organizations through targeted lead generation and efficient appointment setting, contributing directly to sales pipelines. Team members work in a structured, performance-driven environment with clear goals and measurable results. The company values professionalism, reliability, and strong communication skills in all client interactions.

Role Description This is a full-time remote role for a Cold Caller. The Cold Caller will make outbound calls to prospective customers in U.S.-based campaigns, introduce products or services, and follow scripts while adapting to individual conversations. Day-to-day tasks include qualifying leads, capturing accurate information in CRM or call tracking tools, and scheduling appointments for sales teams. The role involves meeting daily and weekly call quotas, following compliance and quality standards, and participating in regular coaching or training sessions to improve performance. Collaboration with supervisors and teammates to refine messaging and share feedback from calls is also part of the role.

Qualifications

• Strong verbal communication skills, active listening, and clear, neutral phone etiquette.
• Ability to follow call scripts, think quickly, and handle objections professionally.
• Comfort with high-volume outbound calling, lead qualification, and appointment setting.
• Basic computer literacy and experience using CRM or call center software.
• Reliable internet connection and a suitable environment for remote phone work.
• Time management skills and the ability to meet productivity and performance targets.
• Prior experience in telemarketing, cold calling, or customer service is beneficial.
• Willingness to work U.S.-aligned shifts and learn about different client industries.