Cold Caller

Role Description This is a full-time remote role for a Cold Caller at NDA . The Cold Caller will contact prospective clients by phone, introduce company services, and qualify leads based on defined criteria. Day-to-day tasks include making outbound calls, following scripts while adapting to each conversation, recording call outcomes in CRM tools, and scheduling follow-up calls or meetings for the sales team. The role involves handling objections professionally, gathering relevant information, and providing accurate updates to sales and management. The Cold Caller will also collaborate with colleagues to refine messaging, share feedback from calls, and contribute to the improvement of outreach strategies.

Qualifications

• Strong verbal communication and active listening skills, with the ability to build rapport quickly over the phone.
• Experience in outbound calling, telemarketing, or lead generation, preferably in a B2B environment.
• Comfort using CRM or call management software to document activities, track leads, and maintain accurate records.
• Ability to follow scripts while thinking critically and adapting to different client needs and responses.
• Resilience in handling rejection, maintaining professionalism, and staying motivated in a high-call-volume environment.
• Organizational and time-management skills to manage daily call targets, follow-ups, and reporting.
• Reliable internet connection and a suitable remote work setup, with the ability to work independently and meet performance goals.
• Prior experience in sales, customer service, or business development is beneficial; a high school diploma or equivalent is typically required, with further education in business or communications considered an advantage.