Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customer’s account.
• Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
• Identifies accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills with great attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• At least three years of experience in credit and collection work is highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.