Collections Representative

Job Type

Full-time

Description

Who We Are

At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.

The Opportunity

We are seeking a detail-oriented and customer-focused Collections Representative to join our growing team from LATAM. In this role, you will play a key part in helping clients successfully manage their payments while providing exceptional customer service throughout the collection process.

You will work directly with clients to process payments, resolve billing concerns, explain available payment options, and collaborate with internal departments to ensure a positive client experience. This position is ideal for professionals who enjoy problem-solving, communicating with clients, and working in a fast-paced, performance-driven environment.

Work Setup

• Fully remote role based in LATAM.
• Full-time position.
• 40 hours per week.
• Compensation ranges from $6.00 to $8.00 USD per hour.
• Weekend availability is required (the schedule rotates on a Monthly basis).
  
  

What You'll Do

• The Collections Representative is responsible for managing the firm’s accounts receivable portfolio by partnering with attorneys, clients, and Finance personnel to facilitate the timely collections of outstanding receivables.
• This position serves as a trusted advisor to attorneys on collection strategies while maintaining positive client relationships and ensuring compliance with firm policies.
• Manage an assigned portfolio of attorney and client accounts to reduce aged accounts receivable and improve collection performance.
• Identify opportunities to improve collection processes and enhance operational efficiency.
• Maintain strict confidentiality regarding client financial information and firm business matters.
• Assist clients with payment questions, billing concerns, and available payment solutions.
• Process payment extensions, modifications, and late fee adjustments according to established company protocols.
• Review upcoming court schedules and coordinate with the Legal team regarding client payment eligibility when appropriate.
• Partner with the Client Services team to resolve client concerns and ensure a positive customer experience.
• Educate clients on payment plans, service modifications, and additional legal services when applicable.
• Route inquiries to the appropriate departments when additional assistance is required.
• Maintain accurate payment records and client account documentation.
• Report unusual payment issues or client concerns to management.
• Provide professional, empathetic, and solution-oriented customer service throughout every client interaction.
• Perform other duties and special projects as assigned.
  
  

Requirements

• 2+ years working in Customer Service
• Strong customer service skills
• Strong communication skills
• Strong attention to detail
• A desire to work in the legal industry
• Experience working in a fast-paced environment
• Bilingual in Spanish required
• Ability to receive payments in USD via PayPal.
• A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher).
• Stable 10 Mbps connection to ensure smooth performance.
  
  

Salary Description

$6.00 to $8.00 USD per hour