Customer Success Associate

Role: Customer Success Associate

Location: Remote

Working pattern: Assigned schedule within Cosign's operating hours, Monday–Friday, with some flexibility around holidays

Reporting to: Head of Customer Success

Employment Type: Full-time

About Cosign

Cosign is the fastest growing prop-tech company in the United States revolutionizing the $4 trillion rental industry with a market-leading one-of-a-kind rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords and managers for landlords and managers who deeply understand the rental market’s needs.

Our Mission Continued

Cosign is on a mission to expand access to housing by helping landlords approve more qualified renters—without increasing risk. We partner with owners and property managers to close the qualification gap caused by conditional approvals, thin credit files, and the absence of guarantors, materially improving leasing conversion and occupancy. We’re building toward a near future where every U.S. property offers Cosign to renters who struggle to qualify—expanding housing choice while helping owners and operators convert demand into signed leases.

Our Hiring Philosophy

At Cosign, we seek exceptional talent with relentless intellectual curiosity—individuals who:

• Challenge the status quo and drive continuous improvement
• Demand excellence from themselves and their colleagues
• Identify and solve problems others don't even recognize
• Create innovative solutions others believe impossible

We deliberately seek these rare, high-impact performers who attract similar talent. While most companies avoid hiring these exceptional individuals due to their demanding nature, we actively pursue them. When we find someone extraordinary, we move quickly to bring them onboard.

We believe average talent builds average companies. By assembling a team of exceptional performers, we're creating the talent density needed to transform the rental industry and set new standards of excellence.

The Opportunity

As a Customer Experience Associate, you will play a vital role in delivering exceptional service to our applicants and property management partners. You will provide real-time support via chat, calls, and email, while managing inquiries in our CRM (HubSpot). You'll be an integral part of the team ensuring smooth operations, high satisfaction, and timely resolution across every customer interaction.

This is a chance to be part of a pioneering team in a fast-paced, high-growth company revolutionizing the multifamily property management space — with real access to robust tools and a leadership team that fosters a collaborative, innovative culture.

Key Responsibilities

• Customer support and communication: responding to inbound chats, calls, and emails from potential applicants, active renters, and property managers; delivering clear, helpful communication across all channels, balancing speed and accuracy.
• CRM and documentation: managing support workflows and updating contact and deal records using our CRM; escalating issues appropriately and documenting resolutions in an organized and thorough manner.
• Collaboration and continuous improvement: collaborating closely with the Customer Success and Operations teams to improve customer experience; adapting to process updates and new tools with flexibility and a growth mindset; tracking trends and feedback to identify recurring issues and improve our support systems.

About You

We are looking for someone exceptional who brings a personal, supportive tone to every interaction. You're reliable, coachable, and communicative — the kind of person who isn't afraid to ask questions and who takes real ownership of the customer's experience, not just the transaction in front of you.

You work fast without sacrificing accuracy, write with clarity and organization, and thrive as a self-starter in a remote, fast-paced environment. You're comfortable adapting to new tools and processes as the business evolves.

Preferred Experience

• 2–5 years of experience in customer service or customer-facing roles.
• Property management experience is preferred.
• Proficiency in CRMs (HubSpot is a plus).
• Proficient written and verbal communication skills in English (C1 level).
• Excellent writing skills: organized, clear, and thorough.
• Fast and accurate typing skills.
• Tech-savvy and comfortable working across multiple digital tools.
• Reliable, coachable, and communicative.
• Able to work an assigned schedule within Cosign's operating hours (Monday–Friday), with some flexibility around holidays.
• Self-starter who thrives in a remote, fast-paced environment.

What Makes This Opportunity Different

This is an opportunity to join a pioneering team at a fast-paced, high-growth company revolutionizing the multifamily property management space. You'll contribute to a mission that expands affordable housing options for renters while also improving operations for landlords — with access to robust tools, technology, and resources to help you and your team succeed, plus a competitive salary, equity options, and comprehensive benefits.

What We Value

• Urgency & Focus: we move fast as category creators, but never at the expense of our values.
• Authenticity: we engage in genuine, impactful conversations that drive meaningful progress.
• Community & Relationships: we build deep connections with one another and our clients, fostering a sense of belonging and trust.
• Transparency & Continuous Improvement: we openly share insights, continually learn, and drive continuous progress.
• Excellence & Drive: we demand excellence from ourselves and each other, acting with relentless determination.
• Humility & Respect: we approach every challenge with integrity, humility, and respect for all stakeholders.

Compensation

• Competitive base salary and equity options.
• Comprehensive benefits package.
• Remote-first flexibility.

Working at Cosign

This role is fully remote. You'll need to work an assigned schedule within Cosign's operating hours, Monday–Friday, with some flexibility around holidays.

Cosign is looking for someone who is reliable, coachable, and energized by the opportunity to build strong relationships with renters and property partners while growing alongside the company.