Commercial Insurance Junior Account Manager

Position Summary 
Rue Insurance’s Junior Account Managers are a Trusted Advisor (liaison) between the client and insurance carrier to convey information, ensure understanding, and ensure work is performed in an accurate, timely manner. They are primarily responsible for working closely in a team environment to support an Account Manager and Producer, while servicing clients on a day-to-day basis. The Junior Account Manager will develop and maintain relationships with both client and carrier representatives while providing outstanding client service and advisory support to all clients in support of a book of business. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times.

Key Responsibilities
Work in Collaboration with Account Managers to:

• Manage the servicing responsibilities of a book of business, including policy renewals, requests for policy changes and proofs of insurance, contract and insurance requirement reviews, and assist with onboarding new clients
• Process client coverage renewals in a timely manner, from obtaining updated client operations and exposure data, to obtaining renewal quotations from insurers, analyzing and disclosing coverage changes, preparing renewal proposals for client presentation, and binding coverage
• Prepare complete marketing submission with detailed instructions for Rue’s Marketing Department when remarketing is requested – continue to work closely with marketer until final renewal or replacement of coverage
• Proactively identify opportunities to educate clients, initiate inter-agency referrals, and offer enhanced or new coverage/account rounding recommendations to minimize client risk
• Handle all client requests (internal and external) in a timely, friendly, empathetic and professional manner
• Perform assigned responsibilities in accordance with the agency-established client service standards
• Build and maintain long-term client relationships to support departmental retention goals
• Obtain and present clients with additional coverage quotations as requested by client or identified by team
• Follow all agency processes and procedures, including but not limited to, Epic Workflows, client documentation, paper and electronic records retention guidelines, etc.
• Accompany producers on client visits to larger accounts, as requested
• Participate in educational programs to enhance knowledge and skills, and/or achieve or maintain professional designation(s)
• Be familiar with and follow agency E&O guidelines
• Attend and actively participate in regular department and monthly company meetings
• Perform all other duties or projects as assigned by management

Reports to: Director of Client Services – Commercial Lines
Department: Commercial Lines
Work Schedule & Classification: Full-time, salaried non-exempt position
Salary: $60,000 - $70,000 Annually  

Required Qualifications

• Valid NJ Property/Casualty/Life/Health Licenses, as applicable
• At least one year of Commercial Lines Account Management experience
• Excellent written, verbal, and interpersonal communication skills
• Excellent organization skills with strong attention to detail
• Strong analytical and critical thinking skills
• Excellent customer service mindset and skills
• Ability to multi-task and complete work with a sense of urgency
• Team player with a positive attitude
• Basic computer aptitude and skills, including proficiency with Microsoft Office
• Knowledge of insurance company rating systems
• Proficiency with agency management software  

Preferred Qualifications

• Bachelor’s Degree
• Professional insurance designation(s)
• Experience with Applied Systems Epic

Benefits:

• Paid Time Off (PTO) 
• 401(k) with Employer Match 
• Profit Sharing Plan 
• Flexible work and In Office/Remote Hybrid Work Schedules (after 90 days) 
• Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death & Dismemberment and Identity Theft 

Physical Requirements:
Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

About Rue Insurance
Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win “Best Places to Work NJ” and recently “Best Places to Work Insurance”, a national designation. We have an exceptional and diverse company culture that has led to our average employee remaining with us for over a decade. Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation.

Equal Opportunity Employer
Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.