Commercial Insurance Senior Account Manager

Position Summary
Rue Insurance’s Senior Account Manager is a Trusted Advisor to clients and a liaison between clients and insurance carriers. Senior Account Managers are primarily responsible to provide exceptional client service and advisory support to key Rue client accounts. They are accountable to build and maintain strong relationships with clients, insurers, and Rue producers; and to work closely with the Department Manager and team to support client retention and new prospect opportunities for the purpose of improving and growing the Unit. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times.

• Handle primary responsibility for overall servicing of larger ($200K+ premium) and/or complex Commercial client accounts
• Build and maintain strong internal and external relationships
• Efficiently and effectively lead new client onboarding and account renewals, and advocate for client interests as needed
• Assist Producers with renewal and mid-term account risk analysis and insurance structure and coverage recommendations; and obtain and offer quote proposals as appropriate
• Lead complex account servicing such as advanced coverage inquiries and policy change requests, audit and billing inquiries, insurance proof compliance, and OCIP/CCIP enrollment and compliance
• Conduct thorough review of insurance requirements for client contractual agreements, advise client in accordance with findings, and assist client with its third-party negotiations
• Support the Rue Be Ready model by proactively seeking to discover client operational or exposure-based risk improvement opportunities, making appropriate risk control or insurance coverage recommendations to address identified risks, and following through to resolution
• Resolve coverage questions or deficiencies identified in the course of account servicing, independently or with joint accountability with Producers, as appropriate
• Collaborate with Producers, Rue Risk Services, and Claims on strategic recommendations and implementation for client’s Total Cost of Risk reduction
• Contribute to enhancement of agency processes and procedures, including, but not limited to, taking initiative to drive continuous improvement in client service offerings, Epic Workflows, system documentation, and paper and electronic records management
• Proactively identify and resolve client, insurer, Rue personnel, and third-party communication and service issues in an empathetic and professional manner
• Collaborate with agency management to drive growth, including, but not limited to, leading account rounding efforts and supporting new program development and integration
• Serve as liaison between insurers and clients, both as a technical advisor and on service-related issues
• Lead internal agency and departmental meetings with respect to market relationships and/or client servicing
• Provide hands-on assistance, training, and mentorship support to team members to enhance their personal professional development and success
• Develop and maintain advanced exposure and coverage knowledge by proactively seeking formal and informal educational programs to enhance knowledge and skills, and/or to obtain additional professional designations
• Participate in and/or conduct internal educational program(s) as a subject matter expert to further enhance knowledge and skills for self and team members
• Perform all other duties or projects as assigned by management

Reports to: Director of Client Services - Commercial Lines
Department: Commercial Lines
Work Schedule & Classification: Full-time, salaried (non-exempt) position
Salary: $100,000 - $120,000
Physical Requirements: Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

Required Qualifications

• Current Property & Casualty license
• 10+ years Commercial account management experience with an agency or risk management department
• Demonstrated proficiency handling larger accounts ($200K+ premium), niches, and full range of property, casualty, and specialty insurance products required
• Demonstrated advanced functional and technical knowledge of Commercial core and specialty insurance coverages, policy structure, and practical application to client operations and exposures required
• Demonstrated ability to recognize client operational or exposure-based risks and identify improvement opportunities; and to make appropriate risk control or insurance coverage recommendations to address identified risks
• Exceptional proactive concierge-level customer service mindset and skills, with demonstrated problem resolution capability
• Excellent data entry and written, verbal, and interpersonal communication skills, including ability to create professional business correspondence and to create clear, detailed, meaningful descriptions and notes in agency management system
• Above average math skills with ability to rate insurance policies and analyze and resolve audits and billing discrepancies
• Team player with ability to also learn and work well independently without regular supervision, and accept accountability
• Professional appearance and demeanor, and positive attitude
• Ability to efficiently lead unit team members, with a sense of urgency when required
• Exceptional organizational, critical thinking, and analytical skills, with strong attention to detail and demonstrated ability to prioritize and operate strategically and effectively in a fast-paced environment
• Intermediate computer aptitude and skills including proficiency with Microsoft Office Suite
• Proficiency with insurance company rating systems
• Advanced Applied Epic aptitude

Preferred Qualifications

• Bachelor’s Degree
• Advanced professional insurance designation(s) (e.g., CPCU, ARM) in progress or completed

Benefits: 

• Paid Time Off (PTO)
• 401(k) with Employer Match
• Profit Sharing Plan
• Flexible work and In Office/Remote Hybrid Work Schedules (after 90 days)
• Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death & Dismemberment and Identity Theft

About Rue Insurance 

Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win “Best Places to Work NJ” and recently “Best Places to Work Insurance”, a national designation. We have an exceptional and diverse company culture that has led to our average employee remaining with us for over a decade. Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation. 

Equal Opportunity Employer 

Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.