Commercial NVOCC Manager

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

Hybrid

What You'll Do:

Responsible for driving the commercial growth strategy for the NVOCC product in Puerto Rico by developing the sales pipeline, identifying new customer and trade opportunities, strengthening existing customer relationships, and coordinating commercial execution across the organization.

Responsibilities

Key Responsibilities:

NVOCC Commercial Growth

• Develop and execute the commercial growth plan for the NVOCC product in Puerto Rico, aligned with regional commercial priorities and approved business objectives.
• Drive profitable revenue and volume growth by expanding existing customer relationships and securing new business opportunities.
• Identify customer, cargo, trade-lane, and market opportunities that support growth of the NVOCC product.
• Monitor commercial performance and recommend actions to address gaps, risks, and growth opportunities.
• Maintain clear ownership and visibility of NVOCC commercial development and performance in Puerto Rico.

Customer Development and Retention

• Develop and maintain strong relationships with existing and prospective NVOCC customers.
• Manage and grow an assigned portfolio of customer accounts by identifying opportunities to increase customer value and service utilization.
• Understand customer requirements and develop commercial solutions that support customer needs and profitable growth.
• Lead customer engagement activities and serve as the primary commercial contact for assigned NVOCC customers and prospects.
• Support customer retention by proactively identifying and coordinating actions related to service or commercial concerns.

Business Development and Pipeline Management

• Identify, qualify, and pursue new NVOCC business opportunities across targeted customers, commodities, and trade lanes.
• Develop and maintain a robust pipeline of qualified opportunities through prospecting, market engagement, referrals, and relationship development.
• Develop opportunity pursuit strategies and customer growth plans that support NVOCC objectives.
• Manage pipeline progression and opportunity conversion through disciplined sales-process execution.
• Maintain accurate visibility into opportunities, customer activity, anticipated volumes, and business-development efforts.

Commercial Execution & Cross-Functional Coordination

• Partner with Operations, Pricing, Trade, Customer Service, Finance, Sales, and other stakeholders to develop and execute competitive NVOCC solutions.
• Coordinate commercial requirements with operational capabilities, service options, equipment availability, capacity, and customer expectations.
• Support execution of approved pricing actions, commercial programs, customer proposals, and growth initiatives.
• Ensure that customer needs, market opportunities, and commercial risks are effectively communicated to relevant stakeholders.
• Escalate pricing, operational, service, or commercial matters requiring additional leadership review or approval.

Market Intelligence & Product Development

• Monitor customer activity, competitor developments, trade patterns, market conditions, and emerging NVOCC opportunities.
• Gather customer feedback and market intelligence to support commercial planning and decision-making.
• Identify potential service, trade-lane, pricing, or product enhancements based on customer and market requirements.
• Provide recommendations to strengthen NVOCC market positioning and commercial performance.
• Serve as the commercial subject matter resource for the NVOCC product in Puerto Rico.

Planning, Forecasting & Performance Visibility

• Maintain accurate sales forecasts, pipeline reports, customer activity plans, and opportunity updates.
• Monitor NVOCC revenue, volume, contribution, customer retention, pipeline health, and other approved performance indicators.
• Provide visibility into commercial opportunities, performance gaps, business risks, and customer trends.
• Lead regular reviews of the NVOCC pipeline, customer performance, key opportunities, renewals, and growth initiatives.
• Contribute to budgeting, forecasting, performance reviews, and commercial reporting processes.

Leadership & Organizational Effectiveness

• Lead and develop a high-performing sales team through clear expectations, coaching, and accountability.
• Foster a culture of customer focus, collaboration, continuous improvement, and execution excellence.
• Support achievement of sales goals through effective deployment of sales resources and prioritization of team activities.
• Promote strong working relationships across commercial and operational functions.
• Reinforce commercial priorities and customer engagement standards across the sales team.

Talent Development

• Coach, mentor, and develop sales team members to strengthen commercial capabilities and improve performance.
• Provide ongoing performance feedback and support individual development planning.
• Assist with onboarding, training, and capability development activities.
• Promote accountability, ownership, and professional growth across the team.
• Support succession and talent development efforts within areas of responsibility.

Qualifications

Experience:

• 5+ years of experience in NVOCC, freight forwarding, ocean transportation, logistics, supply chain, sales, business development, account management, or commercial operations.
• Experience developing new business and growing customer relationships in a logistics or transportation environment.
• Demonstrated ability to build and convert a sales pipeline and achieve revenue, volume, and profitable-growth objectives.
• Experience identifying customer, commodity, and trade-lane opportunities.
• Experience developing customer proposals and coordinating pricing, operational, and service solutions.
• Experience working with Operations, Pricing, Trade, Customer Service, Finance, and other commercial stakeholders.
• Experience using CRM systems, pipeline-management tools, forecasts, and commercial performance reports.

Education & Credentials:

Bachelor’s degree in Business, Marketing, Logistics, Supply Chain, Transportation, International Business, or a related field; or an equivalent combination of education and relevant professional experience.

Technical Skills:

Proficient in Microsoft Office products, including Excel, Outlook, PowerPoint, and Word. Experience utilizing CRM systems, pipeline management tools, and sales reporting applications. Ability to analyze sales performance, customer activity, and business trends using commercial reporting tools.

Competencies:

Demonstrated ability to develop and execute commercial growth strategies, build a qualified pipeline, and convert market opportunities into profitable business.

Strong customer-development and relationship-management skills, with the ability to understand customer needs and coordinate commercially and operationally viable solutions.

Strong commercial acumen and understanding of the factors that influence NVOCC revenue, volume, contribution, pricing, service performance, and customer retention.

Ability to analyze customer activity, trade patterns, market conditions, and competitive developments to identify business opportunities and risks.

Strong verbal and written communication skills, with the ability to influence customers, commercial leaders, and cross-functional stakeholders.

Demonstrated ownership, accountability, and execution discipline, with the ability to manage multiple customers, opportunities, and priorities in a fast-paced environment.

Ability to lead cross-functional work through collaboration, credibility, product knowledge, and sound business judgment.

Commitment to profitable growth, customer focus, commercial execution, continuous improvement, and strong organizational accountability.

Working Conditions:

Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time. Ability to travel as needed throughout Jamaica and Haiti and to support customer engagement activities.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.