Community Healthcare Compliance Director

WHAT YOU’LL DO:

Our mission at Facktor is to revolutionize community health. Not your typical briefcase consultants, we bring a backpack with us to our clients, because we’re ready to get to work. We partner with mission-driven organizations—including Federally Qualified Health Centers (FQHCs), hospitals, health plans, medical groups, academic programs, IPAs, and foundations—to help them deliver high-quality, sustainable care. We meet clients where they are, offering hands-on, customized support to solve operational challenges, strengthen financial performance, and scale impact. Our consultants bring deep expertise in strategic planning, clinic development, financial modeling and management, quality improvement, and more. From our interim management roles to project-based support, we work across functions to ensure organizations are compliant, resilient, and positioned for growth. At Facktor, we’re not just advisors—we’re collaborators, committed to advancing equitable care and stronger health systems.

Working alongside Facktor's managers, directors, and subject matter experts, the Community Healthcare Compliance Director will independently lead client engagements focused on regulatory compliance, organizational risk management, and HRSA requirements. This individual will serve as a trusted advisor to health center executives and Boards of Directors, helping organizations strengthen compliance programs and navigate complex regulatory challenges. The Director will also play a key role in growing Facktor's Compliance service line through new business development, expanded client relationships, and the evolution of the firm's advisory offerings.

We are looking for someone who can roll up their sleeves, independently lead engagements from start to finish, and help grow a consulting practice. The ideal candidate combines technical expertise, practical experience implementing compliance programs, strong client-facing judgment, and business development skills.

WHO WE ARE:

Facktor is a fully remote healthcare consulting firm, but it rarely feels that way. We are deeply connected, highly collaborative, and united by a shared commitment to the community health center movement and the organizations delivering care to those who need it most. Our work is fast-paced and dynamic, with each day bringing new challenges, perspectives, and opportunities to make meaningful impact.

You’ll work shoulder-to-shoulder with colleagues across sections, gaining exposure to all aspects of healthcare consulting—from strategy, finance, and operations to quality improvement, clinical optimization, business intelligence, and beyond. Cross-sectional collaboration isn’t just encouraged, it’s core to how we work. We infuse fun into what we do, celebrate wins along the way, and support one another as we grow, both professionally and personally. This is an environment for people who thrive in a fast-paced consulting setting, enjoy solving complex problems, and are energized by learning something new every day, while being supported by a team that truly cares.

WEBSITE: facktorhealth.com

OUR CORE VALUES:

• Better Than Yesterday: We embody a commitment to continuous improvement. "Better Than Yesterday" is our shared philosophy. We strive to elevate ourselves, enhance the experiences of our clients, and contribute positively to our community and team. Each day is an opportunity for progress, and our work reflects a relentless pursuit of excellence.
• Shoulder to Shoulder: We stand side by side, working towards common goals, and solving problems collectively. "Shoulder to Shoulder" encapsulates our collaborative spirit. Your success is our success, and we support you, not only in triumphs but also during challenges, meeting you where you are with understanding and solidarity.
• With Heart: We don’t just perform tasks; we make a meaningful difference “With Heart.” While we strive for innovative solutions and drive toward quality results, we lead by caring for our fellow team members, our clients, and our community.

RESPONSIBILITIES:

Regulatory Compliance & HRSA Oversight

• Lead compliance assessments and advise FQHC clients on HRSA Health Center Program requirements, including the Compliance Manual and Site Visit Protocol.
• Prepare clients for HRSA Operational Site Visits (OSVs) through document reviews, mock interviews, and corrective action plans addressing HRSA and other regulatory findings.
• Develop compliance policies, procedures, monitoring programs, and internal controls.
• Advise on federal and state healthcare laws beyond HRSA, including HIPAA, patient privacy, and fraud and abuse.Evaluate the impact of new or changing regulations and recommend policy, monitoring, or operational changes.
• Work with external legal counsel on complex regulatory interpretations, recognizing when matters require legal advice.

FTCA & Risk Management

• Lead FTCA deeming and redeeming application support and help clients respond to FTCA-related findings.
• Conduct risk management assessments and build organizational risk management programs aligned with HRSA and FTCA requirements.
• Advise on incident reporting, adverse event review, patient safety, and risk mitigation, and facilitate risk management committee reporting to leadership and Boards.

Interim Compliance Leadership & Advisory

• Serve as interim or fractional Compliance Officer, including for health centers in leadership transition or facing significant compliance challenges.
• Assess existing compliance programs and develop practical work plans to strengthen oversight.
• Lead compliance investigations in coordination with legal counsel, HR, and clinical leadership.
• Advise executive leadership and Boards on regulatory risks and compliance priorities.

Client Engagement & Project Management

• Serve as primary client contact and independently manage multiple engagements, typically four to eight at a time, delivering high-quality work on schedule.
• Develop work plans and timelines, and monitor scope, budgets, and resource utilization.
• Thrive in a high-expectation consulting environment where agility, responsiveness, accuracy, and follow-through are essential to building client trust and delivering meaningful results.

Business Development & Practice Growth

• Partner with leadership to grow the Compliance service line through new client relationships, expanded engagements, and cross-selling with other Facktor sections.
• Lead discovery meetings, proposal development, scope design, and pricing for new engagements.
• Develop new advisory services and thought leadership, including webinars, conference presentations, and marketing content.
• Own service line growth, client satisfaction, and the financial performance of assigned engagements.
• Mentor consultants and contribute to standardized tools, templates, methodologies, and quality assurance.
• Other duties as assigned.

As a Director, the following are essential to meeting expectations:

• Autonomy: Ability to identify problems and take initiative and develops long-term solutions that benefit the entire team.
• Project Management: Serves as project lead.
• Leadership: Leads and shapes the direction of their teams, functions, and section, and proposes and achieves strategic objectives in collaboration with the section lead.
• Judgement: Effectively employs change management practices to align leadership and staff with new ideas or decisions.
• Decision Making: Responsible for decision-making with direct reports and project assignments, in collaboration with their supervisor.
• Business Development: Thinks creatively about growth strategies, skillfully promotes services to clients, Able to conduct presentations at conferences promoting service lines, and proactively identifies supplemental consulting opportunities across sections.
• Expertise: Extensive expertise in their field, often considered a thought leader within the organization, able to step into interim Director or C-suite roles.
• Client Relations: Establishes and maintains client relationships in good standing. Has the trust and respect of clients. Able to facilitate client meetings independently and think strategically about addressing client needs with minimal support.

WHAT WE LOOK FOR:

• A warm, collaborative approach and genuine enthusiasm for building relationships with clients and teammates.
• At least 7 years of progressive experience in healthcare compliance, regulatory affairs, risk management, or related areas, including experience leading compliance programs or complex regulatory engagements.
• Strong knowledge of HRSA Health Center Program requirements, including the Compliance Manual, Operational Site Visit Protocol, and Federal Tort Claims Act (FTCA) requirements.
• Demonstrated experience working with Federally Qualified Health Centers (FQHCs), FQHC look-alikes, or other community-based healthcare organizations.
• Working knowledge of federal and state healthcare regulations beyond HRSA, including HIPAA, patient privacy, fraud and abuse, and other applicable healthcare compliance requirements.
• Experience developing, implementing, evaluating, and strengthening organizational compliance and risk management programs, including policies, monitoring activities, investigations, and corrective action plans.
• Ability to independently interpret complex regulatory requirements, assess organizational risks, and translate findings into practical, actionable recommendations.
• Experience advising executive leadership and Boards of Directors on sensitive compliance matters, exercising sound judgment and discretion.
• Demonstrated ability to independently lead multiple client engagements, manage competing priorities, and deliver high-quality work within established timelines and budgets.
• Strong business development skills, including identifying new consulting opportunities, developing client relationships, preparing proposals, and contributing to service line growth.
• Experience leading and mentoring consultants or compliance professionals, with a commitment to developing team capabilities and maintaining high standards of quality.
• Exceptional written, verbal, and interpersonal communication skills, including the ability to communicate complex regulatory issues clearly to clinical, operational, and executive audiences.
• Strong analytical, critical thinking, and problem-solving skills, with excellent attention to detail and the ability to navigate ambiguity.
• A proactive, self-directed mindset with the confidence to make recommendations, challenge assumptions, and drive work forward independently.
• Bachelor's degree required; MPH, MHA, JD, or other relevant graduate degree preferred. Professional compliance certifications such as CHC, CHPC, or CCEP are a plus.
• Passion for improving community healthcare and supporting organizations that expand access to high-quality care for underserved populations.
• Flexibility to collaborate with clients and colleagues across multiple time zones.

LOCATION: Facktor supports a remote office environment.

SECTION: Value & Quality

SCHEDULE: Full-Time

SALARY RANGE: $150,000-$200,000. The salary range is subject to adjustments based on individual skills, experience, and geographic location.

BENEFITS: At Facktor, we believe in supporting our employees both inside and outside of work. Our benefits are designed to promote health, financial security, and work-life balance.

• Paid Time Off & Holidays: 10 Paid Holidays and generous PTO accrual; Summer Fridays: Friday afternoons off between Independence Day and Labor Day; Winter Soft Close: Facktor unofficially closes between Christmas Day and New Year’s Day
• Insurance Coverage: 100% of medical, dental, and vision insurance premiums covered for full-time employees
• Fitness Benefit: $500 annual reimbursement per calendar year
• Retirement: 401(k) Plan – Facktor contributes 3% of your annual earnings each year, regardless of employee contribution
• Bonuses (Discretionary): End of Year Bonus; Performance Based GEM (Go the Extra Mile) Bonus
• Sabbatical: After 5 years of full-time employment, employees are eligible for a 4-week paid sabbatical
• Mobile Stipend: $30 per month for personal cell phone use

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Facktor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Facktor complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.