Community Investment Coordinator (Development)

• On assigned days, serve as an initial point of contact for donors contacting the Resource Development department. Respond promptly and professionally to inquiries, accept contributions over the phone, update donor information, and connect donors with other staff members as needed.
• Coordinate assigned donor engagement initiatives, such as direct mail programs, donor recognition programs, and stewardship efforts. Responsibilities include project coordination, content creation, and evaluation of program effectiveness.
• Develop and maintain engaging content for donor communications, including acknowledgement letters, newsletters, and automated responses, to sustain and strengthen donor relationships.
• Assist with planning, coordinating, and carrying out donor events, including follow-up activities that support a positive experience for participants.
• Maintain and update the individual giving communications calendar. Collaborate with internal teams and external vendors to coordinate activities, meet deadlines, and support donor engagement.
• Develop and maintain FAQs and standard operating procedures for donor inquiries and engagement activities to ensure a consistent, effective donor experience.
• Assist with gathering data and preparing reports to track program results and progress toward team goals.
• Support CTFB's mission, vision, values, and culture.
• Perform additional duties as necessary and/or requested.

Your Qualifications

• Bachelor’s degree or equivalent experience.
• At least one year of fundraising experience or equivalent relevant experience.
• Prior experience in a customer service role, strong customer service skills, and a welcoming, professional approach to working with donors.
• Excellent written, verbal, and interpersonal communication skills, including the ability to communicate clearly and relate to people of varying ages and backgrounds.
• Excellent attention to detail and a commitment to accuracy in communications, donor records, and reports.
• Strong organizational skills, including the ability to manage competing priorities, meet deadlines, and follow projects through to completion.
• Ability to work independently with limited supervision, exercise sound judgment, and maintain confidentiality.
• Ability to collaborate effectively and communicate progress, questions, and potential delays.
• Consistent reliability in providing assigned phone and email coverage during business hours and responding promptly to donor inquiries.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with donor databases or other CRM systems and Canva is a plus.
• Flexibility when priorities or procedures change and a willingness to learn new systems and methods.
• Ability to remain calm, listen carefully, and respond respectfully when addressing concerns or working with frustrated individuals.
• Commitment to CTFB’s mission, vision, values, and culture.
• Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.
• Display a commitment to service above all else.