Community Manager

Role Description The Community Manager is a full-time, remote role responsible for building, engaging, and supporting Graatea’s user and customer communities across digital channels. Day-to-day activities include moderating and responding to community inquiries, facilitating discussions, and ensuring a positive, inclusive environment on social platforms, forums, and other online spaces. The role involves creating and scheduling community-focused content, organizing virtual events or AMAs, and gathering feedback to help improve Graatea’s products and services. The Community Manager will collaborate closely with marketing, product, and customer success teams to communicate updates, share resources, and address issues raised by community members. This role also includes monitoring community sentiment, reporting insights, and recommending strategies to strengthen relationships and increase engagement.

Qualifications

• Strong communication and writing skills, with the ability to convey complex ideas clearly and professionally across digital channels.
• Experience in online community management or social media engagement, including moderating discussions and fostering inclusive, respectful environments.
• Familiarity with digital tools and platforms for community building (e.g., social networks, forums, chat platforms, CRM or community tools).
• Ability to analyze community feedback and engagement data, and translate insights into actionable recommendations.
• Demonstrated collaboration skills, comfortable working remotely with cross-functional teams in a fast-paced environment.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and manage ongoing conversations.
• Interest in AI, technology, or talent/hiring solutions; prior experience in a tech or startup environment is a plus.
• Relevant education or equivalent experience in communications, marketing, community management, or a related field.