Community Manager - Super Rare Originals

Location: London / Hybrid

Position Type: Full-time, Permanent

Salary Range £35k - £40k

To apply: Please email your CV and any other optional relevant work to jobs@SuperRareGames.com

Please show examples of the following in your application:

• A community that you've personally grown or managed.
• A collaboration you've secured through your own contacts.
• An initiative you've developed that increased engagement or brought new players into a community.
• How you've measured whether your community activity was successful.

Links to relevant Discord communities, Steam hubs, social channels, content or other examples of your work are welcome.

Super Rare Games is an independent video game publisher passionate about bringing great games to players. We work with talented developers to publish physical editions of indie games and release exciting digital titles through Super Rare Originals.

We are looking for an experienced Community Manager with a passion for the world of Indie games to build, grow and nurture the Super Rare Originals community, helping players discover great indie games and giving them reasons to stay connected with us beyond individual releases.

The role

This is a hands-on role for someone who understands gaming communities, has established relationships across the indie games industry and knows how to turn those connections into meaningful opportunities for our Digital games.

You'll take responsibility for growing and supporting the Super Rare Originals Discord and Steam pages, developing and delivering our community strategy across a portfolio of games. You'll own day-to-day community management while developing and delivering initiatives that grow engagement, encourage discovery and build a lasting relationship between players, developers and Super Rare Originals.

Working closely with the wider Marketing, Creative and Publishing teams, you'll plan and deliver community activity around announcements, demos, playtests, festivals, launches and ongoing campaigns. You'll identify opportunities to connect with existing gaming communities, creators, developers and other industry contacts, building relationships that help our games reach the right audiences.

You'll also act as an important link between players and the wider business, ensuring feedback, questions and concerns reach the right people and that our community feels listened to and valued.

Key Responsibilities

Essential

• An established network of relevant community contacts.
• Demonstrable experience owning and growing an online gaming community (with examples of their contribution and how that contributed to outcomes).
• Interest in indie games and bringing people together around them.
• Expert using Discord, including channel organisation, member roles and everyday moderation tools.
• Experienced with Steam community features, demos, playtests and festivals.
• Strong written communication skills, with the ability to write engaging content and respond to players clearly and sensitively.
• Experience creating community or social content, including basic video editing and adapting existing assets.
• Able to handle difficult conversations via text or on a call, applying guidelines and deciding when to escalate an issue.
• Strong organisational skills and ability to prioritise work across several games, beats and deadlines.
• Proactive and collaborative demeanour.
• Able to develop a plan, prioritise opportunities and deliver independently within agreed objectives.
• Familiarity with everyday project and collaboration tools, such as Teamwork and Google Workspace or Microsoft Office.
• Confident giving and receiving candid (constructive) feedback and evaluation.

Desirable

• Experience working within an indie games publisher or developer
• Volunteer experience supporting several games and audiences at once.
• Experience growing a publisher community and encouraging players to discover other games in a catalogue.
• Confidence in hosting or co-hosting Twitch streams, talking on camera or running live community events.
• Familiarity with Twitch, OBS or equivalent streaming tools; access to a suitable home streaming setup would be helpful.
• Experience capturing gameplay and using video editing tools.
• Experience gathering player feedback and turning it into useful summaries for a wider team.

Eligibility

Right to work in the UK. We are unable to provide visa sponsorship for this role.

What we offer…

• Hybrid working - Monday, Tuesday and Thursday from our London office (near King’s Cross) and remotely Wednesday & Friday.
• Vitality Medical Insurance
• Generous holiday allowance
• Regular voluntary team socials (Taskmaster, Super Rare Bake-off, Gastropubs, D&D, Darts, Smash Bros tournaments to name a few)
• Season ticket loan and Cycle to Work Scheme
• Free breakfast bar & soft drinks from the fridge
• Break out areas - gaming, table tennis, pool, darts
• Opportunities to visit industry events
• Charity payments for your birthday
• Office Dogs