Conduct Specialist

Job Description

Location: Little Island, Cork (Hybrid)

Department: Compliance

Reporting to: Compliance & Regulatory Manager

The Conduct Specialist plays a key role in supporting the development and maintenance of a strong customer-focused and conduct-led culture across Laya healthcare. Reporting to the Compliance Manager, the role is responsible for monitoring, assessing and challenging conduct risks, ensuring positive customer outcomes and supporting compliance with regulatory requirements.

The Conduct Specialist provides subject matter expertise and independent challenge to business stakeholders while supporting the effective operation of the Conduct Risk Framework and Consumer Protection Framework.

What you'll do

• Act as a Conduct Risk Subject Matter Expert, providing guidance, support and challenge to business teams.
• Support the ongoing development and enhancement of conduct risk frameworks, policies and standards.
• Monitor and assess conduct-related Key Risk Indicators (KRIs), customer outcome measures and management information.
• Review and challenge business area dashboards, reports and trend analysis.
• Support the preparation of conduct reporting for governance committees and senior management forums.
• Identify emerging conduct risks and escalate concerns where appropriate.
• Monitor remediation actions and ensure agreed improvements are implemented effectively.
• Support the review of customer complaints, root cause analysis and customer outcome assessments.
• Collaborate with Risk, Legal, Customer Experience and Operational teams to ensure effective conduct risk management.
• Participate in regulatory projects, audits and compliance reviews as required.
• Maintain current knowledge of regulatory developments and industry best practice relating to conduct risk and consumer protection.
• Abide by the common and additional conduct standards as outlined under Central Bank of Ireland regulations.

What We're Looking For

• Minimum 5 years' experience in Compliance, Risk Management, Conduct Risk, Internal Audit or Consumer Protection within a regulated environment.
• Experience within health insurance, financial services or a similarly regulated sector.
• Demonstrated experience reviewing and analysing management information, customer outcome measures and risk indicators.
• Strong understanding of conduct risk principles, governance frameworks and regulatory requirements.
• Experience challenging business stakeholders and influencing positive outcomes.
• Excellent report writing, analytical and communication skills.
• Ability to manage competing priorities and work independently.
• Strong stakeholder engagement and relationship management capability.
• High level of integrity, sound judgement and attention to detail

Education

• Third Level Qualification in Business, Law, Compliance, Risk Management, Finance, Audit or a related discipline.
• Professional qualification relevant to Compliance, Risk, Internal Audit or Governance is desirable.
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Knowledge of data analysis and reporting tools is advantageous.

Diversity, Equity & Inclusion

At Laya Healthcare, we are committed to creating a workplace where everyone feels valued, respected and empowered to succeed. We believe diversity of thought, background and experience strengthens our teams and enables us to better serve our customers and communities. We welcome applications from candidates of all backgrounds and encourage everyone to bring their authentic selves to work.

Equal Opportunities Employer

Laya Healthcare is proud to be an equal opportunities employer. We are committed to providing a fair and inclusive recruitment process and do not discriminate on the basis of age, disability, gender identity or expression, family status, marital status, race, religion, sexual orientation, membership of the Traveller community, or any other characteristic protected by law. We are dedicated to building a workforce that reflects the diverse communities we serve.

Application Close Date: Tuesday 17th November