Consumer Reviewer Administrative Manager

Overview

Tanaq Management Services (TMS) delivers professional, scientific, technical, and information technology solutions to federal agencies. TMS is a subsidiary of St. George Tanaq Corporation, an Alaska Native Corporation committed to serving federal customers and supporting the Tanaq native community and shareholders.

About the Role

We are seeking a Consumer Reviewer Administrative Manager to support a Biomedical Research Application Evaluation and Support (BRAES) proposed contract serving the Defense Health Agency (DHA) and Congressionally Directed Medical Research Programs (CDMRP). This position will lead administrative operations supporting patient, caregiver, survivor, advocate, and other consumer reviewers participating in biomedical research peer review.

This is a hybrid remote position based in the U.S., preferably in Maryland. Occasional travel and onsite work at the client site in Fort Detrick, Maryland may be required. This is a full-time position contingent upon contract award and funded work authorization.

Responsibilities

• Lead consumer reviewer administration, engagement, and support across assigned programs.
• Develop strategies to identify, recruit, screen, onboard, prepare, and retain consumer reviewers.
• Manage consumer reviewer nomination and outreach processes, including Consumer Outreach Plans.
• Build relationships with patient advocacy, community, healthcare, support, military, and Veteran organizations.
• Supervise Consumer Reviewer Administrators and coordinate workloads and resources.
• Coordinate reviewer orientation, training, communications, participation records, and panel assignments.
• Support reviewers with documentation, scheduling, system access, review materials, confidentiality, conflict-of-interest requirements, and other participation needs.
• Maintain accurate records of reviewer eligibility, confidentiality acknowledgments, conflicts of interest, and participation requirements.
• Collaborate with scientific review leadership to integrate consumer reviewers into peer-review panels while preserving their independent perspectives.
• Monitor deadlines, reviewer availability, participation issues, replacement needs, and applicable reimbursement or honoraria processes.
• Prepare status reports, identify recruitment or participation gaps, and implement approved process improvements.
• Ensure activities comply with Government requirements, schedules, policies, and approved procedures.

Required Experience and Skills

• Five to seven years of experience managing consumer, patient advocate, community stakeholder, volunteer, or research reviewer participation programs.
• Experience leading staff responsible for outreach, recruitment, reviewer administration, or stakeholder engagement.
• Experience establishing relationships with patient advocacy, community, healthcare, support, military, Veteran, or similar organizations.
• Strong administrative management, training coordination, communication, stakeholder engagement, and records-management skills.
• Ability to communicate sensitively and effectively with diverse reviewer communities and individuals with varying medical or scientific backgrounds.
• Ability to manage multiple deadlines, reviewer assignments, and program priorities.
• Strong written and verbal communication, organizational, problem-solving, and interpersonal skills.
• Must be a United States citizen, per contract requirement.
• Must be able to obtain and maintain a favorable T1 security investigation and a favorably adjudicated National Agency Check with Inquiries (NACI) clearance.

Preferred Qualifications

• Experience supporting DHA, CDMRP, or a comparable Department of Defense or federal consumer-reviewer program.
• Experience with federal biomedical research, scientific peer review, patient advocacy, public health, or research evaluation programs.
• Experience supervising consumer reviewer, patient advocacy, or stakeholder engagement staff.

Education and Training

• Bachelor’s degree in public health, healthcare administration, social work, communications, health sciences, or a related field preferred. An equivalent combination of education and directly relevant experience may be considered.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• May occasionally need to lift up to 25 pounds.
• Must be able to travel and work onsite at Fort Detrick, Maryland, or other designated client locations as required.

Pay Range

The projected annual salary range for this position is $125,000–$155,000 USD. Please note that the salary information listed is a good-faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate’s relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.

Benefits Information

Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays

Who We Are

Tanaq Management Services is a public health contractor and certified 8(a) business owned by St. George Tanaq Corporation, an Alaska Native Corporation. We combine science, technology, communication, and program expertise to develop responsive solutions for our customers and stakeholders.

Our Commitment to Non-Discrimination

Tanaq is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, protected Veteran status, or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-Free Workplace Act of 1988 and E-Verify.

If you have a disability and need assistance completing any part of the application process, email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about application status.

Notice on Candidate AI Usage

Tanaq is committed to a fair and competitive interview process based on each candidate’s experience, skills, and education. To protect the integrity of the process, candidates may not use artificial intelligence tools to generate or assist with responses during phone, in-person, or virtual interviews. Candidates who require a reasonable accommodation involving AI must contact accommodation@tanaq.com before the interview.